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g_giuzio
New Contributor II

Nprinting designer authentication failure

Hi everyone,

When I launch the Designer application It asks me for credentials, but the ones provided me during the user creation process (email and password) don't work correctly. Any suggestion?

Please find the attached screenshot:


Cattura3.PNG

Cattura4.PNG

Thanks!

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1 Solution

Accepted Solutions
g_giuzio
New Contributor II

Re: Nprinting designer authentication failure

The role developer was already assigned to the user I am using. Anyway, I've asked to the administrator to delete and create again the same user with the same role and now it seems working correctly. I really don't understand what the problem was.

Gabriele

5 Replies
Employee
Employee

Re: Nprinting designer authentication failure

Hi,

It happens only at the first connection. Insert you Qlik NPrinting user email and password and click on Ok.

Best Regards,

Ruggero

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When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
g_giuzio
New Contributor II

Re: Nprinting designer authentication failure

Thank you for your answer Ruggero,

I have already tried to insert user email and password many times, but it still doesn't work.

The Nprinting administrator has also set a new password for my profile, but when I try to access to the designer with the new credentials I get the same error message ("Invalid password. Please try again.").

Are there any other possible causes?

Gabriele

Employee
Employee

Re: Nprinting designer authentication failure

The user you are using to login must have at least the Developer role. A common error is to forget to assign a role to a user. Refer to Users ‒ Qlik NPrinting

Best Regards,

Ruggero

---------------------------------------------

When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
sureshqv
Esteemed Contributor III

Re: Nprinting designer authentication failure

can you share the screen shot for the USERs tab in admin login ?

for this particular user?

g_giuzio
New Contributor II

Re: Nprinting designer authentication failure

The role developer was already assigned to the user I am using. Anyway, I've asked to the administrator to delete and create again the same user with the same role and now it seems working correctly. I really don't understand what the problem was.

Gabriele

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