Nprinting license

[vitaliichupryna]

Hi, 

I didn't know that license should be deactivated before uninstall and unistalled server. Then install it again, but my license number doesn't work.

What can I do? Have to make my license valid again?

Thanks,

Vitalii

[martinpohl]

strange, never heard before.

what error message did you get?

Regards

[vitaliichupryna]

I receive message, that my license/control number is not valid

[Eva_B · Accepted solution]

Hello @vitaliichupryna -

As long as the same license isn't running on two Servers/Environments concurrently there shouldn't be an issue.

Perhaps the Control number is invalid? Do you have access to the Internet from that Server? As it needs to be able to communicate with a LEF Server.

You might want to contact Customer Support to verify your license. 

Just navigate to this page:

https://support.qlik.com/QS_ContactUs

Select "I have a license issue."

Regards,

Eva

[vitaliichupryna]

Hi Eva,

Thank you for reply, you are right control number was wrong.

Thanks,

Vitalii

[Eva_B]

Hello @vitaliichupryna -

I'm glad you were able to get this sorted.

Have a great week.

Regards,

Eva