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amira_khemissi_
New Contributor III

Nprinting server install issue

Hello,

I attempt to install Qlikview NPrinting server 17.2 on a remote desktop, but I have an issue:

Capture.PNG

This is the log:

[3BB0:3E84][2018-05-28T15:47:16]i001: Burn v3.9.1006.0, Windows v6.0 (Build 6002: Service Pack 2), path: C:\Users\UserName\Desktop\Qlik NPrinting 17.2\QlikNPrintingServer_x64.exe, cmdline: '-burn.unelevated BurnPipe.{F594D4CA-3324-4D0D-BFB4-7FE78CAF64C5} {F8EDD418-9192-4D97-B7D8-29DE6E275505} 13384 '

[3BB0:3E84][2018-05-28T15:47:16]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\UserName\AppData\Local\Temp\Qlik_NPrinting_Server_17.2.0.0_20180528154716.log'

[3BB0:3E84][2018-05-28T15:47:16]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\UserName\Desktop\Qlik NPrinting 17.2\QlikNPrintingServer_x64.exe'

[3BB0:3E84][2018-05-28T15:47:16]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\UserName\Desktop\Qlik NPrinting 17.2\'

[3BB0:3E84][2018-05-28T15:47:16]i000: Setting string variable 'WixBundleName' to value 'Qlik NPrinting Server 17.2.0.0'

[3BB0:390C][2018-05-28T15:47:16]i000: Setting version variable 'WixBundleFileVersion' to value '17.2.0.0'

[3BB0:3E84][2018-05-28T15:47:17]i100: Detect begin, 4 packages

[3BB0:3E84][2018-05-28T15:47:17]i000: Setting string variable 'NETFRAMEWORK45' to value '378389'

[3BB0:3E84][2018-05-28T15:47:17]i000: Registry key not found. Key = 'SOFTWARE\Wow6432Node\Microsoft\DevDiv\vc\Servicing\12.0\RuntimeMinimum'

[3BB0:3E84][2018-05-28T15:47:17]i000: Setting string variable 'CPP2013Redist' to value '1'

[3BB0:3E84][2018-05-28T15:47:17]i052: Condition 'NETFRAMEWORK45 >= 379893' evaluates to false.

[3BB0:3E84][2018-05-28T15:47:17]i052: Condition 'CPP2013Redist OR CPP2013RedistWow64' evaluates to true.

[3BB0:3E84][2018-05-28T15:47:17]i101: Detected package: NetFx452Redist, state: Absent, cached: None

[3BB0:3E84][2018-05-28T15:47:17]i101: Detected package: MSVisCPP2013Redis, state: Present, cached: None

[3BB0:3E84][2018-05-28T15:47:17]i101: Detected package: QlikNPrintingRepoService, state: Absent, cached: None

[3BB0:3E84][2018-05-28T15:47:17]i104: Detected package: QlikNPrintingRepoService, feature: Repo, state: Absent

[3BB0:3E84][2018-05-28T15:47:17]i104: Detected package: QlikNPrintingRepoService, feature: Complete, state: Absent

[3BB0:3E84][2018-05-28T15:47:17]i101: Detected package: QlikNPrintingServer, state: Absent, cached: None

[3BB0:3E84][2018-05-28T15:47:17]i104: Detected package: QlikNPrintingServer, feature: Scheduler, state: Absent

[3BB0:3E84][2018-05-28T15:47:17]i104: Detected package: QlikNPrintingServer, feature: Complete, state: Absent

[3BB0:3E84][2018-05-28T15:47:17]i199: Detect complete, result: 0x0

[3BB0:390C][2018-05-28T15:47:19]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

[3BB0:3E84][2018-05-28T15:47:19]i200: Plan begin, 4 packages, action: Install

[3BB0:3E84][2018-05-28T15:47:19]w321: Skipping dependency registration on package with no dependency providers: NetFx452Redist

[3BB0:3E84][2018-05-28T15:47:19]i000: Setting string variable 'NetFx452FullLog' to value 'C:\Users\UserName\AppData\Local\Temp\Qlik_NPrinting_Server_17.2.0.0_20180528154716_0_NetFx452Redist.log'

[3BB0:3E84][2018-05-28T15:47:19]i052: Condition 'NOT (CPP2013Redist OR CPP2013RedistWow64)' evaluates to false.

[3BB0:3E84][2018-05-28T15:47:19]w321: Skipping dependency registration on package with no dependency providers: MSVisCPP2013Redis

[3BB0:3E84][2018-05-28T15:47:19]i204: Plan 2 msi features for package: QlikNPrintingRepoService

[3BB0:3E84][2018-05-28T15:47:19]i203: Planned feature: Repo, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[3BB0:3E84][2018-05-28T15:47:19]i203: Planned feature: Complete, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[3BB0:3E84][2018-05-28T15:47:19]i000: Setting string variable 'WixBundleRollbackLog_QlikNPrintingRepoService' to value 'C:\Users\UserName\AppData\Local\Temp\Qlik_NPrinting_Server_17.2.0.0_20180528154716_1_QlikNPrintingRepoService_rollback.log'

[3BB0:3E84][2018-05-28T15:47:19]i000: Setting string variable 'WixBundleLog_QlikNPrintingRepoService' to value 'C:\Users\UserName\AppData\Local\Temp\Qlik_NPrinting_Server_17.2.0.0_20180528154716_1_QlikNPrintingRepoService.log'

[3BB0:3E84][2018-05-28T15:47:19]i204: Plan 2 msi features for package: QlikNPrintingServer

[3BB0:3E84][2018-05-28T15:47:19]i203: Planned feature: Scheduler, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[3BB0:3E84][2018-05-28T15:47:19]i203: Planned feature: Complete, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[3BB0:3E84][2018-05-28T15:47:19]i000: Setting string variable 'WixBundleRollbackLog_QlikNPrintingServer' to value 'C:\Users\UserName\AppData\Local\Temp\Qlik_NPrinting_Server_17.2.0.0_20180528154716_2_QlikNPrintingServer_rollback.log'

[3BB0:3E84][2018-05-28T15:47:19]i000: Setting string variable 'WixBundleLog_QlikNPrintingServer' to value 'C:\Users\UserName\AppData\Local\Temp\Qlik_NPrinting_Server_17.2.0.0_20180528154716_2_QlikNPrintingServer.log'

[3BB0:3E84][2018-05-28T15:47:19]i201: Planned package: NetFx452Redist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None

[3BB0:3E84][2018-05-28T15:47:19]i201: Planned package: MSVisCPP2013Redis, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[3BB0:3E84][2018-05-28T15:47:19]i201: Planned package: QlikNPrintingRepoService, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[3BB0:3E84][2018-05-28T15:47:19]i201: Planned package: QlikNPrintingServer, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[3BB0:3E84][2018-05-28T15:47:19]i299: Plan complete, result: 0x0

[3BB0:3E84][2018-05-28T15:47:19]i300: Apply begin

[3448:44DC][2018-05-28T15:47:19]i360: Creating a system restore point.

[3448:44DC][2018-05-28T15:47:19]i362: System restore disabled, system restore point not created.

[3448:44DC][2018-05-28T15:47:19]i000: Caching bundle from: 'C:\Users\UserName\AppData\Local\Temp\154\{1b784ba3-f1da-42fe-b206-18a1749c3e90}\.be\QlikNPrintingServer_x64.exe' to: 'C:\ProgramData\Package Cache\{1b784ba3-f1da-42fe-b206-18a1749c3e90}\QlikNPrintingServer_x64.exe'

[3448:44DC][2018-05-28T15:47:19]i320: Registering bundle dependency provider: {1b784ba3-f1da-42fe-b206-18a1749c3e90}, version: 17.2.0.0

[3BB0:3178][2018-05-28T15:47:19]w343: Prompt for source of package: NetFx452Redist, payload: NetFx452Redist, path: C:\Users\UserName\Desktop\Qlik NPrinting 17.2\redist\NDP452-KB2901907-x86-x64-AllOS-ENU.exe

[3BB0:3178][2018-05-28T15:47:19]i338: Acquiring package: NetFx452Redist, payload: NetFx452Redist, download from: http://go.microsoft.com/fwlink/?LinkId=397708

[3BB0:3178][2018-05-28T15:47:41]e000: Error 0x80072efd: Failed to send request to URL: http://go.microsoft.com/fwlink/?LinkId=397708, trying to process HTTP status code anyway.

[3BB0:3178][2018-05-28T15:47:41]e000: Error 0x80072efd: Unknown HTTP status code 0, returned from URL: http://go.microsoft.com/fwlink/?LinkId=397708

[3BB0:3178][2018-05-28T15:47:41]e000: Error 0x80072efd: Failed attempt to download URL: 'http://go.microsoft.com/fwlink/?LinkId=397708' to: 'C:\Users\UserName\AppData\Local\Temp\154\{1b784ba3-f1da-42fe-b206-18a1749c3e90}\NetFx452Redist'

[3BB0:3178][2018-05-28T15:47:41]w343: Prompt for source of package: NetFx452Redist, payload: NetFx452Redist, path: C:\Users\UserName\Desktop\Qlik NPrinting 17.2\redist\NDP452-KB2901907-x86-x64-AllOS-ENU.exe

[3BB0:3178][2018-05-28T15:47:44]i338: Acquiring package: NetFx452Redist, payload: NetFx452Redist, download from: http://go.microsoft.com/fwlink/?LinkId=397708

[3BB0:3178][2018-05-28T15:48:05]e000: Error 0x80072efd: Failed to send request to URL: http://go.microsoft.com/fwlink/?LinkId=397708, trying to process HTTP status code anyway.

[3BB0:3178][2018-05-28T15:48:05]e000: Error 0x80072efd: Unknown HTTP status code 0, returned from URL: http://go.microsoft.com/fwlink/?LinkId=397708

[3BB0:3178][2018-05-28T15:48:05]e000: Error 0x80072efd: Failed attempt to download URL: 'http://go.microsoft.com/fwlink/?LinkId=397708' to: 'C:\Users\UserName\AppData\Local\Temp\154\{1b784ba3-f1da-42fe-b206-18a1749c3e90}\NetFx452Redist'

[3BB0:3178][2018-05-28T15:48:05]w343: Prompt for source of package: NetFx452Redist, payload: NetFx452Redist, path: C:\Users\UserName\Desktop\Qlik NPrinting 17.2\redist\NDP452-KB2901907-x86-x64-AllOS-ENU.exe

[3BB0:3178][2018-05-28T15:48:08]i338: Acquiring package: NetFx452Redist, payload: NetFx452Redist, download from: http://go.microsoft.com/fwlink/?LinkId=397708

[3BB0:3178][2018-05-28T15:48:29]e000: Error 0x80072efd: Failed to send request to URL: http://go.microsoft.com/fwlink/?LinkId=397708, trying to process HTTP status code anyway.

[3BB0:3178][2018-05-28T15:48:29]e000: Error 0x80072efd: Unknown HTTP status code 0, returned from URL: http://go.microsoft.com/fwlink/?LinkId=397708

[3BB0:3178][2018-05-28T15:48:29]e000: Error 0x80072efd: Failed attempt to download URL: 'http://go.microsoft.com/fwlink/?LinkId=397708' to: 'C:\Users\UserName\AppData\Local\Temp\154\{1b784ba3-f1da-42fe-b206-18a1749c3e90}\NetFx452Redist'

[3BB0:3178][2018-05-28T15:48:29]w343: Prompt for source of package: NetFx452Redist, payload: NetFx452Redist, path: C:\Users\UserName\Desktop\Qlik NPrinting 17.2\redist\NDP452-KB2901907-x86-x64-AllOS-ENU.exe

[3BB0:3178][2018-05-28T15:48:32]i338: Acquiring package: NetFx452Redist, payload: NetFx452Redist, download from: http://go.microsoft.com/fwlink/?LinkId=397708

[3BB0:3178][2018-05-28T15:48:54]e000: Error 0x80072efd: Failed to send request to URL: http://go.microsoft.com/fwlink/?LinkId=397708, trying to process HTTP status code anyway.

[3BB0:3178][2018-05-28T15:48:54]e000: Error 0x80072efd: Unknown HTTP status code 0, returned from URL: http://go.microsoft.com/fwlink/?LinkId=397708

[3BB0:3178][2018-05-28T15:48:54]e000: Error 0x80072efd: Failed attempt to download URL: 'http://go.microsoft.com/fwlink/?LinkId=397708' to: 'C:\Users\UserName\AppData\Local\Temp\154\{1b784ba3-f1da-42fe-b206-18a1749c3e90}\NetFx452Redist'

[3BB0:3178][2018-05-28T15:48:54]e000: Error 0x80072efd: Failed to acquire payload from: 'http://go.microsoft.com/fwlink/?LinkId=397708' to working path: 'C:\Users\UserName\AppData\Local\Temp\154\{1b784ba3-f1da-42fe-b206-18a1749c3e90}\NetFx452Redist'

[3BB0:3178][2018-05-28T15:48:54]e313: Failed to acquire payload: NetFx452Redist to working path: C:\Users\UserName\AppData\Local\Temp\154\{1b784ba3-f1da-42fe-b206-18a1749c3e90}\NetFx452Redist, error: 0x80072efd.

[3BB0:3E84][2018-05-28T15:48:54]e000: Error 0x80072efd: Failed while caching, aborting execution.

[3448:44DC][2018-05-28T15:48:54]i330: Removed bundle dependency provider: {1b784ba3-f1da-42fe-b206-18a1749c3e90}

[3448:44DC][2018-05-28T15:48:54]i352: Removing cached bundle: {1b784ba3-f1da-42fe-b206-18a1749c3e90}, from path: C:\ProgramData\Package Cache\{1b784ba3-f1da-42fe-b206-18a1749c3e90}\

[3BB0:3E84][2018-05-28T15:48:54]i399: Apply complete, result: 0x80072efd, restart: None, ba requested restart:  No

Some one can help me please?

Thank you,

Amira

1 Solution

Accepted Solutions

Re: Nprinting server install issue

yes - it might be proxy setting blocking a connection..

down to your NPriniting version - i think it is huge mistake installling such old version of NPrinitng. If i were you i would talk to client and i would make sure that client understands consequences of installing such bugy old version.

soon you might need to open support ticket that something does not work and Qlik will tell you to upgrade to stable version anyway.

Do you have any experience with nprinitng 17.2? Do you know what did you agree on when you decided to install such old version?

my huge advice is: RECONSIDER, go back to client and suggest the latest version. If client disagrees make them aware that it is not right choice. At least you will know that you have done as much as you could to ensure that you will provide stable environment

regards

Lech

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
6 Replies
glacoste
Contributor

Re: Nprinting server install issue

Check the internet connection on your server, and try again.

Re: Nprinting server install issue

As Gustavo said - check your internet connectivity - NPrinting will try to download .Net components so it would be good to have an internet access.

BUT.....

First of all -Why on earth are you trying to install version 17.2? It is very old and bugy version.

Install April 2018 instead and you will get so much more stability, performance improvement, bug fixes and extra features!!!

Second thing - make sure you follow all requirements from help.qlik.com!!

There is a lot of them so do your research first:

https://help.qlik.com/en-US/nprinting/April2018/Content/DeployingQVNprinting/System-requirements_ser...

https://help.qlik.com/en-US/nprinting/April2018/Content/DeployingQVNprinting/Deploying.htm

Make sure you follow all the steps - they are very important, and you cannot cut corners on them.

regards

Lech

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
amira_khemissi_
New Contributor III

Re: Nprinting server install issue

Lech, Gustavo,

Thank you for your reply, I already checked my internet connection, it works fine, but I think there is proxy blocking the downloads because when I try to tappe http://go.microsoft.com/fwlink/?LinkId=397708 in the browser it shows me :

Capture.PNG

About the version, my client gave me the choice between 17.1 or 17.2 so I choosed the upper version.

Thank you for links, I read all the documentation and I have necessaire  hardware and software configuration on my remote desktop.

Are you okay with me that the problem come from the proxy?

Reagrds,

Amira

Re: Nprinting server install issue

yes - it might be proxy setting blocking a connection..

down to your NPriniting version - i think it is huge mistake installling such old version of NPrinitng. If i were you i would talk to client and i would make sure that client understands consequences of installing such bugy old version.

soon you might need to open support ticket that something does not work and Qlik will tell you to upgrade to stable version anyway.

Do you have any experience with nprinitng 17.2? Do you know what did you agree on when you decided to install such old version?

my huge advice is: RECONSIDER, go back to client and suggest the latest version. If client disagrees make them aware that it is not right choice. At least you will know that you have done as much as you could to ensure that you will provide stable environment

regards

Lech

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
amira_khemissi_
New Contributor III

Re: Nprinting server install issue

Lech,

Ok I will verify about the proxy and tell you back.

Thank you for your advice about the version I will try to convince my client to install the april 2018 version, can you please send me a link to explain me that is the stable version and the bugs fixed, release...?

Regards,

Amira

Re: Nprinting server install issue

all release notes are ALWAYS on the official download website

https://us-d.demo.qlik.com/download/

also attached below.

look how many newer versions were released. Most of them are having SIGNIFICANT bug fixes.

EVERYONE will tell you that the latest version is the most stable version and should be installed.

I work with product on daily basis so i know from my experience. There is no document saying that this is the version you should go for. To be frank what is the point of such document - new version i always released with the purpose of product improvement, feature improvement and stability improvement.

thats all what i can say really

cheers

Lech

---------------------------------------------

When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.