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Nprinting update error (rollback)

Hi,

Ive tried updating Nprinting 17.6 to the latest 19.0.3 (4) (Feb2019).

I've followed the steps at the below link with regards to stopping the services.

https://help.qlik.com/en-US/nprinting/February2019/Content/NPrinting/DeployingQVNprinting/Upgrading-...

Capture.PNG

But each time i try the installation wizard conducts a rollback during the Rep service installation.

I've read similar posts on the forum but no "fix". Any suggestions?

Installation log:

[1A78:1A74][2019-04-16T13:17:43]i001: Burn v3.11.0.1701, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\SA0D28~1.QLI\AppData\Local\Temp\{1CF337DA-5276-497B-B9A7-3A7175B83B7D}\.cr\QlikNPrintingServer_x64.exe
[1A78:1A74][2019-04-16T13:17:43]i009: Command Line: '-burn.clean.room=C:\Users\sa.serviceaccount\Downloads\QlikNPrintingServer_x64.exe -burn.filehandle.attached=336 -burn.filehandle.self=24'
[1A78:1A74][2019-04-16T13:17:43]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\sa.qlikbatch\Downloads\QlikNPrintingServer_x64.exe'
[1A78:1A74][2019-04-16T13:17:43]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\sa.qlikbatch\Downloads\'
[1A78:1A74][2019-04-16T13:17:43]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\SA0D28~1.QLI\AppData\Local\Temp\Qlik_NPrinting_Server_February_2019_20190416131743.log'
[1A78:1A74][2019-04-16T13:17:43]i000: Setting string variable 'WixBundleName' to value 'Qlik NPrinting Server February 2019'
[1A78:1A74][2019-04-16T13:17:43]i000: Setting string variable 'WixBundleManufacturer' to value 'QlikTech International AB'
[1A78:1A7C][2019-04-16T13:17:43]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[1A78:1A7C][2019-04-16T13:17:43]i000: Setting version variable 'WixBundleFileVersion' to value '19.0.3.0'
[1A78:1A74][2019-04-16T13:17:43]i100: Detect begin, 8 packages
[1A78:1A74][2019-04-16T13:17:43]i000: Setting string variable 'NETFRAMEWORK45' to value '394806'
[1A78:1A74][2019-04-16T13:17:43]i000: Setting numeric variable 'CPP2013RedistWow64Pgsql' to value 1
[1A78:1A74][2019-04-16T13:17:43]i000: Registry key not found. Key = 'SOFTWARE\Classes\Installer\Dependencies\{f65db027-aff3-4070-886a-0d87064aabb1}'
[1A78:1A74][2019-04-16T13:17:43]i000: Setting numeric variable 'CPP2013Redist' to value 0
[1A78:1A74][2019-04-16T13:17:43]i000: Setting numeric variable 'ErlangInstalled' to value 1
[1A78:1A74][2019-04-16T13:17:43]i000: Setting numeric variable 'CPP2013RedistWow64' to value 1
[1A78:1A74][2019-04-16T13:17:43]i000: Setting numeric variable 'CPP2013RedistPgsql' to value 1
[1A78:1A74][2019-04-16T13:17:43]i102: Detected related bundle: {18bc6ff3-7fad-4e11-92d9-69c6f97ac7f9}, type: Upgrade, scope: PerMachine, version: 17.6.0.0, operation: MajorUpgrade
[1A78:1A74][2019-04-16T13:17:43]i052: Condition 'NETFRAMEWORK45 >= 394802' evaluates to true.
[1A78:1A74][2019-04-16T13:17:43]i052: Condition 'CPP2013Redist OR CPP2013RedistWow64' evaluates to true.
[1A78:1A74][2019-04-16T13:17:43]i052: Condition 'CPP2013RedistPgsql' evaluates to true.
[1A78:1A74][2019-04-16T13:17:43]i052: Condition 'CPP2013RedistWow64Pgsql' evaluates to true.
[1A78:1A74][2019-04-16T13:17:43]i052: Condition 'ErlangInstalled' evaluates to true.
[1A78:1A74][2019-04-16T13:17:43]i103: Detected related package: {76A13C12-DAAC-4A28-8A53-3F3C44C187E1}, scope: PerMachine, version: 17.6.0.0, language: 0 operation: MajorUpgrade
[1A78:1A74][2019-04-16T13:17:43]i103: Detected related package: {76A13C12-DAAC-4A28-8A53-3F3C44C187E1}, scope: PerMachine, version: 17.6.0.0, language: 0 operation: MajorUpgrade
[1A78:1A74][2019-04-16T13:17:43]i103: Detected related package: {D8BE7765-41AF-437F-AF13-2DD2F7E38D61}, scope: PerMachine, version: 17.6.0.0, language: 0 operation: MajorUpgrade
[1A78:1A74][2019-04-16T13:17:43]i103: Detected related package: {D8BE7765-41AF-437F-AF13-2DD2F7E38D61}, scope: PerMachine, version: 17.6.0.0, language: 0 operation: MajorUpgrade
[1A78:1A74][2019-04-16T13:17:43]i103: Detected related package: {F77EA7A1-6174-40D4-B5F1-4B2AFB137CE3}, scope: PerMachine, version: 17.6.0.0, language: 0 operation: MajorUpgrade
[1A78:1A74][2019-04-16T13:17:43]i103: Detected related package: {F77EA7A1-6174-40D4-B5F1-4B2AFB137CE3}, scope: PerMachine, version: 17.6.0.0, language: 0 operation: MajorUpgrade
[1A78:1A74][2019-04-16T13:17:43]i101: Detected package: NetFx462Redist, state: Present, cached: None
[1A78:1A74][2019-04-16T13:17:43]i101: Detected package: MSVisCPP2013Redis, state: Present, cached: None
[1A78:1A74][2019-04-16T13:17:43]i101: Detected package: MSVisCPP2013RedisPgsql, state: Present, cached: None
[1A78:1A74][2019-04-16T13:17:43]i101: Detected package: MSVisCPP2013RedisWow64Pgsql, state: Present, cached: None
[1A78:1A74][2019-04-16T13:17:43]i101: Detected package: ErlangPackage, state: Present, cached: None
[1A78:1A74][2019-04-16T13:17:43]i101: Detected package: QlikNPrintingRepoService, state: Absent, cached: None
[1A78:1A74][2019-04-16T13:17:43]i104: Detected package: QlikNPrintingRepoService, feature: OldRepo, state: Absent
[1A78:1A74][2019-04-16T13:17:43]i104: Detected package: QlikNPrintingRepoService, feature: Repo, state: Absent
[1A78:1A74][2019-04-16T13:17:43]i104: Detected package: QlikNPrintingRepoService, feature: Complete, state: Absent
[1A78:1A74][2019-04-16T13:17:43]i101: Detected package: QlikNPrintingMessagingService, state: Absent, cached: None
[1A78:1A74][2019-04-16T13:17:43]i104: Detected package: QlikNPrintingMessagingService, feature: Messaging, state: Absent
[1A78:1A74][2019-04-16T13:17:43]i104: Detected package: QlikNPrintingMessagingService, feature: Complete, state: Absent
[1A78:1A74][2019-04-16T13:17:43]i101: Detected package: QlikNPrintingServer, state: Absent, cached: None
[1A78:1A74][2019-04-16T13:17:43]i104: Detected package: QlikNPrintingServer, feature: Scheduler, state: Absent
[1A78:1A74][2019-04-16T13:17:43]i104: Detected package: QlikNPrintingServer, feature: Complete, state: Absent
[1A78:1A74][2019-04-16T13:17:43]i104: Detected package: QlikNPrintingServer, feature: RabbitMQCertificates, state: Absent
[1A78:1A74][2019-04-16T13:17:43]i199: Detect complete, result: 0x0
[1A78:1A7C][2019-04-16T13:17:46]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[1A78:1A74][2019-04-16T13:17:46]i200: Plan begin, 8 packages, action: Install
[1A78:1A74][2019-04-16T13:17:46]w321: Skipping dependency registration on package with no dependency providers: NetFx462Redist
[1A78:1A74][2019-04-16T13:17:46]w321: Skipping dependency registration on package with no dependency providers: MSVisCPP2013Redis
[1A78:1A74][2019-04-16T13:17:46]w321: Skipping dependency registration on package with no dependency providers: MSVisCPP2013RedisPgsql
[1A78:1A74][2019-04-16T13:17:46]w321: Skipping dependency registration on package with no dependency providers: MSVisCPP2013RedisWow64Pgsql
[1A78:1A74][2019-04-16T13:17:46]w321: Skipping dependency registration on package with no dependency providers: ErlangPackage
[1A78:1A74][2019-04-16T13:17:46]i204: Plan 3 msi features for package: QlikNPrintingRepoService
[1A78:1A74][2019-04-16T13:17:46]i203: Planned feature: OldRepo, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A78:1A74][2019-04-16T13:17:46]i203: Planned feature: Repo, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A78:1A74][2019-04-16T13:17:46]i203: Planned feature: Complete, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A78:1A74][2019-04-16T13:17:46]i000: Setting string variable 'WixBundleRollbackLog_QlikNPrintingRepoService' to value 'C:\Users\SA0D28~1.QLI\AppData\Local\Temp\Qlik_NPrinting_Server_February_2019_20190416131743_000_QlikNPrintingRepoService_rollback.log'
[1A78:1A74][2019-04-16T13:17:46]i000: Setting string variable 'WixBundleLog_QlikNPrintingRepoService' to value 'C:\Users\SA0D28~1.QLI\AppData\Local\Temp\Qlik_NPrinting_Server_February_2019_20190416131743_000_QlikNPrintingRepoService.log'
[1A78:1A74][2019-04-16T13:17:46]i204: Plan 2 msi features for package: QlikNPrintingMessagingService
[1A78:1A74][2019-04-16T13:17:46]i203: Planned feature: Messaging, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A78:1A74][2019-04-16T13:17:46]i203: Planned feature: Complete, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A78:1A74][2019-04-16T13:17:46]i000: Setting string variable 'WixBundleRollbackLog_QlikNPrintingMessagingService' to value 'C:\Users\SA0D28~1.QLI\AppData\Local\Temp\Qlik_NPrinting_Server_February_2019_20190416131743_001_QlikNPrintingMessagingService_rollback.log'
[1A78:1A74][2019-04-16T13:17:46]i000: Setting string variable 'WixBundleLog_QlikNPrintingMessagingService' to value 'C:\Users\SA0D28~1.QLI\AppData\Local\Temp\Qlik_NPrinting_Server_February_2019_20190416131743_001_QlikNPrintingMessagingService.log'
[1A78:1A74][2019-04-16T13:17:46]i204: Plan 3 msi features for package: QlikNPrintingServer
[1A78:1A74][2019-04-16T13:17:46]i203: Planned feature: Scheduler, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A78:1A74][2019-04-16T13:17:46]i203: Planned feature: Complete, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A78:1A74][2019-04-16T13:17:46]i203: Planned feature: RabbitMQCertificates, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[1A78:1A74][2019-04-16T13:17:46]i000: Setting string variable 'WixBundleRollbackLog_QlikNPrintingServer' to value 'C:\Users\SA0D28~1.QLI\AppData\Local\Temp\Qlik_NPrinting_Server_February_2019_20190416131743_002_QlikNPrintingServer_rollback.log'
[1A78:1A74][2019-04-16T13:17:46]i000: Setting string variable 'WixBundleLog_QlikNPrintingServer' to value 'C:\Users\SA0D28~1.QLI\AppData\Local\Temp\Qlik_NPrinting_Server_February_2019_20190416131743_002_QlikNPrintingServer.log'
[1A78:1A74][2019-04-16T13:17:46]i201: Planned package: NetFx462Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1A78:1A74][2019-04-16T13:17:46]i201: Planned package: MSVisCPP2013Redis, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1A78:1A74][2019-04-16T13:17:46]i201: Planned package: MSVisCPP2013RedisPgsql, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1A78:1A74][2019-04-16T13:17:46]i201: Planned package: MSVisCPP2013RedisWow64Pgsql, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1A78:1A74][2019-04-16T13:17:46]i201: Planned package: ErlangPackage, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1A78:1A74][2019-04-16T13:17:46]i201: Planned package: QlikNPrintingRepoService, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1A78:1A74][2019-04-16T13:17:46]i201: Planned package: QlikNPrintingMessagingService, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1A78:1A74][2019-04-16T13:17:46]i201: Planned package: QlikNPrintingServer, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1A78:1A74][2019-04-16T13:17:46]i207: Planned related bundle: {18bc6ff3-7fad-4e11-92d9-69c6f97ac7f9}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[1A78:1A74][2019-04-16T13:17:46]i299: Plan complete, result: 0x0
[1A78:1A74][2019-04-16T13:17:46]i300: Apply begin
[1A78:1A74][2019-04-16T13:17:46]i010: Launching elevated engine process.
[1A78:1A74][2019-04-16T13:17:46]i011: Launched elevated engine process.
[1A78:1A74][2019-04-16T13:17:46]i012: Connected to elevated engine.
[1A88:1A84][2019-04-16T13:17:46]i358: Pausing automatic updates.
[1A88:1A84][2019-04-16T13:17:46]i359: Paused automatic updates.
[1A88:1A84][2019-04-16T13:17:46]i360: Creating a system restore point.
[1A88:1A84][2019-04-16T13:17:46]i362: System restore disabled, system restore point not created.
[1A88:1A84][2019-04-16T13:17:46]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3ef64708-9d11-4436-91b6-56bde2293c31}, options: 0x7, disable resume: No
[1A88:1A84][2019-04-16T13:17:46]i000: Caching bundle from: 'C:\Users\SA0D28~1.QLI\AppData\Local\Temp\{B72797F7-29C9-4DF6-A3F7-6EB6076CA8C3}\.be\QlikNPrintingServer_x64.exe' to: 'C:\ProgramData\Package Cache\{3ef64708-9d11-4436-91b6-56bde2293c31}\QlikNPrintingServer_x64.exe'
[1A88:1A84][2019-04-16T13:17:46]i320: Registering bundle dependency provider: {3ef64708-9d11-4436-91b6-56bde2293c31}, version: 19.0.3.0
[1A88:1A84][2019-04-16T13:17:46]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3ef64708-9d11-4436-91b6-56bde2293c31}, resume: Active, restart initiated: No, disable resume: No
[1A88:0A38][2019-04-16T13:17:50]i305: Verified acquired payload: QlikNPrintingRepoService at path: C:\ProgramData\Package Cache\.unverified\QlikNPrintingRepoService, moving to: C:\ProgramData\Package Cache\{52908FC9-83DB-4CC5-98C5-67EE1B042F1B}v19.0.3.0\QlikNPrintingRepo_x64.msi.
[1A88:0A38][2019-04-16T13:17:50]i305: Verified acquired payload: QlikNPrintingMessagingService at path: C:\ProgramData\Package Cache\.unverified\QlikNPrintingMessagingService, moving to: C:\ProgramData\Package Cache\{2C999ED2-B7DD-4A21-AC3D-F7C0669A463A}v19.0.3.0\QlikNPrintingMessaging_x64.msi.
[1A88:0A38][2019-04-16T13:17:51]i305: Verified acquired payload: QlikNPrintingServer at path: C:\ProgramData\Package Cache\.unverified\QlikNPrintingServer, moving to: C:\ProgramData\Package Cache\{6F8348B0-2E1A-42F1-9380-00818FE9D464}v19.0.3.0\QlikNPrintingServer_x64.msi.
[1A88:1A84][2019-04-16T13:17:51]i323: Registering package dependency provider: {52908FC9-83DB-4CC5-98C5-67EE1B042F1B}, version: 19.0.3.0, package: QlikNPrintingRepoService
[1A88:1A84][2019-04-16T13:17:51]i301: Applying execute package: QlikNPrintingRepoService, action: Install, path: C:\ProgramData\Package Cache\{52908FC9-83DB-4CC5-98C5-67EE1B042F1B}v19.0.3.0\QlikNPrintingRepo_x64.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[1A88:1A84][2019-04-16T13:22:21]e000: Error 0x80070643: Failed to install MSI package.
[1A88:1A84][2019-04-16T13:22:21]e000: Error 0x80070643: Failed to execute MSI package.
[1A78:1A74][2019-04-16T13:22:21]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1A78:1A74][2019-04-16T13:22:21]i319: Applied execute package: QlikNPrintingRepoService, result: 0x80070643, restart: None
[1A78:1A74][2019-04-16T13:22:21]e000: Error 0x80070643: Failed to execute MSI package.
[1A88:1A84][2019-04-16T13:22:21]i318: Skipped rollback of package: QlikNPrintingRepoService, action: Uninstall, already: Absent
[1A78:1A74][2019-04-16T13:22:21]i319: Applied rollback package: QlikNPrintingRepoService, result: 0x0, restart: None
[1A88:1A84][2019-04-16T13:22:21]i329: Removed package dependency provider: {52908FC9-83DB-4CC5-98C5-67EE1B042F1B}, package: QlikNPrintingRepoService
[1A88:1A84][2019-04-16T13:22:21]i351: Removing cached package: QlikNPrintingRepoService, from path: C:\ProgramData\Package Cache\{52908FC9-83DB-4CC5-98C5-67EE1B042F1B}v19.0.3.0\
[1A88:1A84][2019-04-16T13:22:21]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3ef64708-9d11-4436-91b6-56bde2293c31}, resume: None, restart: None, disable resume: No
[1A88:1A84][2019-04-16T13:22:21]i330: Removed bundle dependency provider: {3ef64708-9d11-4436-91b6-56bde2293c31}
[1A88:1A84][2019-04-16T13:22:21]i352: Removing cached bundle: {3ef64708-9d11-4436-91b6-56bde2293c31}, from path: C:\ProgramData\Package Cache\{3ef64708-9d11-4436-91b6-56bde2293c31}\
[1A88:1A84][2019-04-16T13:22:21]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3ef64708-9d11-4436-91b6-56bde2293c31}, resume: None, restart initiated: No, disable resume: No
[1A78:1A74][2019-04-16T13:22:21]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

 

************************************

Issue solved by contacting Qlik support and recieving a new version of the Tools\Manager folder. For some reason the qlik.nprinting.manager.exe file had been corrupted

 

*************************************

Labels (1)
1 Solution

Accepted Solutions
Highlighted
Support
Support

Hi @filip_tinglof84 

Please check the following article. https://support.qlik.com/articles/000039702.

If you're server is accessible to the internet, I suggest you start a support case as soon as possible as there would then be a likely problem with your database if access to the internet during the upgrade is not the issue.

Kind regards,

 

Update...see article https://support.qlik.com/articles/000070206 with more information about next steps to follow.

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!

View solution in original post

1 Reply
Highlighted
Support
Support

Hi @filip_tinglof84 

Please check the following article. https://support.qlik.com/articles/000039702.

If you're server is accessible to the internet, I suggest you start a support case as soon as possible as there would then be a likely problem with your database if access to the internet during the upgrade is not the issue.

Kind regards,

 

Update...see article https://support.qlik.com/articles/000070206 with more information about next steps to follow.

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!

View solution in original post