Qlik Community

Qlik NPrinting Discussions

Discussion Board for collaboration on Qlik NPrinting.

Announcements
BI & Data Trends 2021. Discover the top 10 trends emerging in today. Join us on Dec. 8th REGISTER
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Contributor II
Contributor II

Nprinting user is not getting attachment

Hi Team,

 

Nprinting Ver -April 2018

qlik Sense Ver - Feb 2019

Some user is not getting attachment in his email . I have also check log file and found below mentioned error. I have not applied any filter in nprinting . it is simple report to extract data only


January 2, 2020 12:24:32 PM Info Starting content resolution for report 03fd6f0d-59fd-4020-bb39-ef1041c47674
January 2, 2020 12:24:32 PM Info Starting content resolution for report 03fd6f0d-59fd-4020-bb39-ef1041c47674
January 2, 2020 12:24:32 PM Info Starting content resolution for report 03fd6f0d-59fd-4020-bb39-ef1041c47674
January 2, 2020 12:24:36 PM Info Finished content resolution for report 03fd6f0d-59fd-4020-bb39-ef1041c47674
January 2, 2020 12:24:36 PM Warn WARN: error during report generation: NPrinting Engine failed to open document
January 2, 2020 12:24:36 PM Info Starting content production
January 2, 2020 12:24:36 PM Info Finished content production
January 2, 2020 12:24:36 PM Warn Failed generation of report 03fd6f0d-59fd-4020-bb39-ef1041c47674 for user 37f0c870-f7be-4bfe-8144-0f89541e988d. ERROR: NPrinting Engine failed to open document
January 2, 2020 12:24:39 PM Warn WARN: error during report generation: NPrinting Engine failed to open document
January 2, 2020 12:24:39 PM Info Finished content production
January 2, 2020 12:24:39 PM Info Starting content production
January 2, 2020 12:24:39 PM Warn Failed generation of report 03fd6f0d-59fd-4020-bb39-ef1041c47674 for user cd0d97c2-239e-4711-b7d7-86d3ecd65b20. ERROR: NPrinting Engine failed to open document
January 2, 2020 12:24:39 PM Info Finished content resolution for report 03fd6f0d-59fd-4020-bb39-ef1041c47674

Please help on this

 

Thanks

 

 

Labels (2)
1 Solution

Accepted Solutions
Highlighted
Employee
Employee

Hi,

Please mark the question as solved. Thanks.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.

View solution in original post

3 Replies
Highlighted
Support
Support

Hi @meghnathshah 

I would recommend upgrading to newer version of NPrinting to leverage many performance and logging enhancements as well as a full raft of software defect resolutions as well as NPrinting user identity which in some cases (image export from QS) requires a token assigned to the NP identity and to the NP user account. This is not needed from June 2019 NP and later versions. (See https://support.qlik.com/articles/000033911 section Qlik Sense)

Please upgrade NP at your earliest convenience and retest.

If the issue persists, please log a support request with your Qlik Support partner or directly with the Qlik Support desk as per your maintenance agreement.

Kind regards...

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!
Highlighted
Contributor II
Contributor II

Hi Frank_s,

Thanks for your suggestion

I have found the issue and resolved it.

Option :-  Apply user section access for reports  was selected in Nprinting. Some users were getting email because they had qlik sense access as well. The users who did not have qlik sense access were not getting attachment

 

Thanks

 

Highlighted
Employee
Employee

Hi,

Please mark the question as solved. Thanks.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.

View solution in original post