Nprinting user is not getting attachment

[meghnathshah]

Hi Team,

Nprinting Ver -April 2018

qlik Sense Ver - Feb 2019

Some user is not getting attachment in his email . I have also check log file and found below mentioned error. I have not applied any filter in nprinting . it is simple report to extract data only

January 2, 2020 12:24:32 PM Info Starting content resolution for report 03fd6f0d-59fd-4020-bb39-ef1041c47674
January 2, 2020 12:24:32 PM Info Starting content resolution for report 03fd6f0d-59fd-4020-bb39-ef1041c47674
January 2, 2020 12:24:32 PM Info Starting content resolution for report 03fd6f0d-59fd-4020-bb39-ef1041c47674
January 2, 2020 12:24:36 PM Info Finished content resolution for report 03fd6f0d-59fd-4020-bb39-ef1041c47674
January 2, 2020 12:24:36 PM Warn WARN: error during report generation: NPrinting Engine failed to open document
January 2, 2020 12:24:36 PM Info Starting content production
January 2, 2020 12:24:36 PM Info Finished content production
January 2, 2020 12:24:36 PM Warn Failed generation of report 03fd6f0d-59fd-4020-bb39-ef1041c47674 for user 37f0c870-f7be-4bfe-8144-0f89541e988d. ERROR: NPrinting Engine failed to open document
January 2, 2020 12:24:39 PM Warn WARN: error during report generation: NPrinting Engine failed to open document
January 2, 2020 12:24:39 PM Info Finished content production
January 2, 2020 12:24:39 PM Info Starting content production
January 2, 2020 12:24:39 PM Warn Failed generation of report 03fd6f0d-59fd-4020-bb39-ef1041c47674 for user cd0d97c2-239e-4711-b7d7-86d3ecd65b20. ERROR: NPrinting Engine failed to open document
January 2, 2020 12:24:39 PM Info Finished content resolution for report 03fd6f0d-59fd-4020-bb39-ef1041c47674

Please help on this

Thanks

[Frank_S]

Hi @meghnathshah 

I would recommend upgrading to newer version of NPrinting to leverage many performance and logging enhancements as well as a full raft of software defect resolutions as well as NPrinting user identity which in some cases (image export from QS) requires a token assigned to the NP identity and to the NP user account. This is not needed from June 2019 NP and later versions. (See https://support.qlik.com/articles/000033911 section Qlik Sense)

Please upgrade NP at your earliest convenience and retest.

If the issue persists, please log a support request with your Qlik Support partner or directly with the Qlik Support desk as per your maintenance agreement.

Kind regards...

[meghnathshah]

Hi Frank_s,

Thanks for your suggestion

I have found the issue and resolved it.

Option :-  Apply user section access for reports  was selected in Nprinting. Some users were getting email because they had qlik sense access as well. The users who did not have qlik sense access were not getting attachment

Thanks

[Ruggero_Piccoli · Accepted solution]

Hi,

Please mark the question as solved. Thanks.

Best Regards,

Ruggero