Qlik Community

Qlik NPrinting Discussions

Discussion Board for collaboration on Qlik NPrinting.

Announcements
Support Case Portal has moved to Qlik Community! Read the FAQs to start exploring Support resources.
cancel
Showing results for 
Search instead for 
Did you mean: 
anag123456789
Contributor III
Contributor III

On-Demand No Connection with NPrinting Server

Hi Experts,

I've made necessary settings for on-Demand feature but when I'm trying to use it from Access Point than it is giving below Error:

On-Demand Issue.png

If anybody has faced this issue than Please help.

Regards,

Aviral Nag

48 Replies
Chanty4u
MVP
MVP

Ohh...

go to task manager and kill the all existing excel running files.

and close all designer and reopen fresh and do it will work it seems.

anag123456789
Contributor III
Contributor III
Author

Hi Chanty,

I've checked the Task Manager.

Nothing is opened there.

Ruggero_Piccoli
Employee
Employee

I suppose in the logs there are more detailed error messages than in the UI.

So you should check the log files at the same moment you get the error and verify if there are some messages about the connection or similar to the error you see in the UI.



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
anag123456789
Contributor III
Contributor III
Author

‌Hi Ruggero & Chanty,

I appreciate your efforts but till now I haven't resolved the issue.

I've tried all your recommended steps.

I am using only Qlikview and also I don't have IIS. I'm only using Http.

Cman this issue be related to Certificate or Trust certificate something like that.

Daniel_Jenkins
Support
Support

Hi Aviral,

Can you try with Chrome? Have you tried this? NPrinting On-demand Not working in CHrome

If that does not help, please first open Chrome Developer Tools (F12) then click the On-demand button in the AccdessPoint. Paste a screenshot showing the contents of the Console tab.

HTH - Daniel.

anag123456789
Contributor III
Contributor III
Author

Thanks Daniel for the solution.

As requested, PFB the Screenshot of Chrome Console Tab (F12):

Error Chrome on Demand.png

Daniel_Jenkins
Support
Support

Hi Aviral,

On the QlikView Server machine, who are you logged in as? You can open a Command prompt window and type whoami and press enter

That account should be entered in the Domain account field of an NPrinting user who has an appropriate security role (I suggest you test with a user with the Administrator Security role to start with).

HTH - Daniel.

anag123456789
Contributor III
Contributor III
Author

I Tried but it's not working.

only issue coming with on-demand.

Rest i'm able to edit the template from web.

This on-demand is killing me.

I'm actually trying with Admin account only.

Can you please tell me where I can look upon for the below setting:

Domain account field of an NPrinting user who has an appropriate security role

Daniel_Jenkins
Support
Support

Hi Aviral,

In the NPrinting console:

1. Admin > Users

2. Select the NPrinting user who is also an NPrinting Administrator (has the NPrinting Administrator security role)

3. Ensure that the Domain account field has the same user you got when running the whoami command on the QlikView Server

HTH - Daniel.

anag123456789
Contributor III
Contributor III
Author

Hi Daniel,

That's really awesome. It's almost done. I've not entered it.

No connection with NPrinting Server Error Message gone.

Now, I am able to see the Generate Report option. But when I'm selecting the Template and after that clicking the Generate Report option in particular format than it is showing me this error:

An error occured:

Error creating NPrinting request. No details present.

On Demand Report ERror.png