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Ruggero_Piccoli
Support
Support

Qlik NPrinting Designer can’t find a supported template editor for Excel and PowerPoint

[Edited]

Dear All,

Qlik NPrinting May 2021 SR3, or newer, solves this issue and is available for download. Refer to the Release Notes https://community.qlik.com/t5/Release-Notes/Qlik-NPrinting-May-2021-SR3/ta-p/1872634#toc-hId-4043113....

Thanks to some conversations with Qlik NPrinting users we discovered that latest version v2109 of Excel and PowerPoint include in Microsoft Office 365 is not working correctly with Qlik NPrinting Designer. The R&D team is working right now to solve at the same time we suggest avoid installing Microsoft Excel and PowerPoint v2109 on the computers you use to edit Qlik NPrinting templates. Please note that Qlik NPrinting uses Microsoft Office only to edit report templates. Instead it is not used to generate reports.

To check the version of Microsoft Office you are using refer to https://support.microsoft.com/en-us/office/about-office-what-version-of-office-am-i-using-932788b8-a...

The update history for Microsoft 365 Apps is available at https://docs.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date

You can also refer to the support article https://community.qlik.com/t5/Knowledge/Qlik-NPrinting-can-t-find-supported-reporting-template-edito...

SUGGESTED SOLUTION https://community.qlik.com/t5/Qlik-NPrinting-Documents/Qlik-NPrinting-Designer-cannot-find-a-support...

Word. PixelPerfect and HTML templates are not affected.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
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3 Solutions

Accepted Solutions
Ruggero_Piccoli
Support
Support
Author

Hi,

Yes, based on what we know at the moment. So avoid to upgrade Office to v2109 only on the computers you use with Qlik NPrinting Designer. It also seems that only some builds of v2109 have the issue but, for precaution, avoid that version at all.

The Qlik NPrinting Server doesn't use Office to generate reports.

Thanks for sharing with us the versions you find with the issue.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.

View solution in original post

Frank_S
Support
Support

The issue is resolved! Please upgrade all NPrinting components to May 2021 SR 3.

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!

View solution in original post

Ruggero_Piccoli
Support
Support
Author

Hi @Frank_S ,

Yes and I edited the first rows of my original article to state that upgrading to May 2021 SR3 solves.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.

View solution in original post

31 Replies
covenant_bi
Contributor III
Contributor III

@Ruggero_Piccoli so if we don't install Excel v2109 on the PC we use to edit NP templates, that effectively means we can't use NP to create/edit Excel based templates until this is fixed. Is that correct?

For reference we are using v2109 (Build 14430.20270 Click to Run) and also v2109 (Build 14430.20298 Click to Run) and both exhibit the same error.  

Ruggero_Piccoli
Support
Support
Author

Hi,

Yes, based on what we know at the moment. So avoid to upgrade Office to v2109 only on the computers you use with Qlik NPrinting Designer. It also seems that only some builds of v2109 have the issue but, for precaution, avoid that version at all.

The Qlik NPrinting Server doesn't use Office to generate reports.

Thanks for sharing with us the versions you find with the issue.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
AndersGS
Contributor III
Contributor III

Hi,

We are experiencing the same issue with Office 365 - v2109 (version 14430.202098). We are still running
a pretty old version of both QlikView (11.20 SR 18.) and NPrinting (version 19 February 2019 SR1).
When/if there's a fix for this issue, I guess we have to upgrade to last version of NPrinting in order to take advantage of the fix?

Best regards,
Anders

 

 

Ruggero_Piccoli
Support
Support
Author

Hi,

Yes, you will need to plan an upgrade.

The solution, based on what we know at the moment, will be delivered with a new Qlik NPrinting Designer setup related to a new service release. The version of the Designer must be perfectly aligned with the Server version so I suggest you to plan the upgrade to latest May 2021 SR2.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
matsqlik
Partner
Partner

Hi,

Does this mean that the issue is fixed in May 2021 SR2 (it's not mentioned as a solved issue in the release notes) or do we have to wait for next release?

Br,

Mats 

Ruggero_Piccoli
Support
Support
Author

Hi,

No, unluckily May 2021 SR2 is affected. You have to wait for a new release that solves and avoid to install one of the Office version affected by the issue only on the computers where you want to use the Designer.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
PuriVelasco
Creator
Creator

Good morning,

is it known when this problem is going to be solved? Thank you very much.

DavidDocquoyBaudelet
Contributor III
Contributor III

Hello, 

Have you been able to make progress on this problem?

Thanks

Frank_S
Support
Support

This issue is still pervasive and under investigation. It is not known when a service release will be available to resolve this issue.

It is highly recommended to rollback your version of office to resolve the issue at the moment.

 

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!