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Purushothaman
Partner
Partner

Qlik Npriting Error: Only a single Instance of QlikNpriting Designer Can Run

Hi Experts,

I have this error keep populating, though I have checked Only One designer is running in Windows. Don't know how to resolve it. Any one can help.

Thank you!

Purushothaman_0-1625807545638.png

 

 

 

Labels (2)
9 Replies
Lech_Miszkiewicz

Hi, 

You get this error because you are trying to edit another report when you already have one opened in NPrinting designer. 

First you have to close NPrinitng designer (have no instances running at all) and only then you can click "Edit Template" which will open NPrinting Designer wit the report you wish to edit.

If you wish to edit another report, you first need to close the instance of designer which you currently have opene.

This is working as designed!

cheers

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
Purushothaman
Partner
Partner
Author

Hi @Lech_Miszkiewicz ,

I tried your suggestion, its not working. Even I closed all browsers, cleared my cache, restarted all QlikNprinting services and restarted my laptop. but still same issue happening.

Adding an extra info about my environment:

I have recently upgraded my Qlik NPrinting from Feb 2021 to May 2021. I facing this error while I edit the report and also I noticed while my designer attempt to open while editing report  its opening on Feb 2021 from there the error message popping out. 

Don't  know what is the issue.  Please help.

Thank you

 

Frank_S
Support
Support

If you look in the task manager @Purushothaman you will notice that there is an nprinting designer executible in memory. To remove it I suggest to completely restart your computer.
The NP designer should open normally after doing so.

Also note that if you upgraded your designer only, this is not supported.

The NP designer and NP server MUST be the same version at all times.
https://help.qlik.com/en-US/nprinting/May2021/Content/NPrinting/DeployingQVNprinting/System-requirem...

  • Qlik NPrinting Designer must be the same version as Qlik NPrinting Server.
We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!
Foltz9
Contributor
Contributor

This is because you can have only a single instance of Qlik NPrinting Designer open at a time on a computer and you are trying to open a second. - if you have not a Designer opened check the Windows processes and kill the one related with the Designer.
 
Frank_S
Support
Support

One more thing @Purushothaman

 

I've seen this just recently (late last week in fact) and the problem in that case was that the MS office was not licensed.

Please ensure you are using a licensed/activated/supported copy of MS Office and that the version of NP Designer is the same version as NP server.

 

Kind regards...

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!
Purushothaman
Partner
Partner
Author

Hi @Frank_S ,

Thank you very much for your reply. I have noticed that,  My Nprinting designer is not opening while I am editing excel based report, however it is working fine with power point, Word and HTML.

I even tried of adding Excel template to the report, but still not opening. 

Can you help me with your expertise? Thank you!

 

 

Frank_S
Support
Support

Then you should make sure as per my previous comments and below as well:

  • all NP designer requirements are met fully
  • uninstall office
  • uninstall nprinting
  • reinstall office
  • reinstall nprinting

If the issue persists, please start a support request with the Qlik Support Desk.

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!
Purushothaman
Partner
Partner
Author

@Frank_S  Thank you, I will do that. 

Frank_S
Support
Support

No Worries!

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!