Qlikview Nprinting Tasks are in running state and not getting completed

[Manish]

Hi All

We are facing this issue for couple of days now where our tasks are in running state and not getting completed for hours.

When we checked the  nprinting_scheduler logs , we found the below mentioned  error :

Cannot find an executor for ReportGenerationResponse with request id 8d0ec2a2-5829-4cf2-993b-974fe97750b4

Any idea what could be the possible reason ?

Many thanks in advance

[Ruggero_Piccoli]

Hi,

Please check the Task Executions page and the complete log files. The error could be before the row you shared.

I suggest also to upgrade to latest version to be sure you are not experiencing an already solved bug.

I suppose there is another error in the logs before the one you shared. I suggest you also to restart the Qlik NPrinting Windows Services and run the task again.

Best Regards,

Ruggero

[Manish]

Thanks for the reply.  

It worked after we restarted the services and also we rebooted the server .

[Ruggero_Piccoli]

Ok, rebooting the server is not mandatory. You need just to stop and restart the Qlik NPrinting Windows services, maybe only the Scheduler, but, at this point, I suggest to restart all. 

If you can/want to reboot the whole server you can avoid to stop and restart the services of course.

Best Regards,

Ruggero