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sureshqv
Esteemed Contributor III

RE:Unable to send emails to users

Hi lech_miszkiewicz 

devarasu07    i   created user and added in the user role to that perticular user  and i tried to send report to this

user  -- To  and some other emails in CC      but mail is not going  below error showing in log file .

The user [userid] for the task [taskname] has no permission to see the published reports. No email will be sent.

User [email address] is inserted as recipient in task [taskname] but no destination is configured. Report will not be generated

what might be the issue?    do i need to add something in user role?

Thanks

Chanty

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1 Solution

Accepted Solutions
djk
Valued Contributor III

Re: RE:Unable to send emails to users

Hi Chanty,

I would assign the NewsStand role (at least) to those users that need to get reports.

More details of roles etc. here: https://help.qlik.com/en-US/nprinting/November2017/Content/Security/ManageSecurity/Security-manageme...

Change default sender e-mail address: Admin > Settings > Email settings - Default sender email


HTH - Daniel.

38 Replies
devarasu07
Honored Contributor II

Re: RE:Unable to send emails to users

Hi,

send email check box enabled? make sure to enabled. also make sure at least one recipients need to be added in your task.

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sureshqv
Esteemed Contributor III

Re: RE:Unable to send emails to users

sorry devarasu   am using Qliksense npriting 17.3 sep2017   i dont have that option.

i believe issue in security role  . how to give

devarasu07
Honored Contributor II

Re: RE:Unable to send emails to users

hi,

sorry, i don't have 17 version. lets looks for  @lech_miszkiewicz   suggestions. Thanks

sureshqv
Esteemed Contributor III

Re: RE:Unable to send emails to users

Okay thanks

sureshqv
Esteemed Contributor III

Re: RE:Unable to send emails to users

One more  thing

how to change the default sender email id? 

currently we have servicedesk@mnc.com

i want to change this how to change this?

djk
Valued Contributor III

Re: RE:Unable to send emails to users

Hi Chanty,

I would assign the NewsStand role (at least) to those users that need to get reports.

More details of roles etc. here: https://help.qlik.com/en-US/nprinting/November2017/Content/Security/ManageSecurity/Security-manageme...

Change default sender e-mail address: Admin > Settings > Email settings - Default sender email


HTH - Daniel.

devarasu07
Honored Contributor II

Re: RE:Unable to send emails to users

Hi,

my end can't check i'm still using 16.

you can try to find bleow root in your nprint 17

--> athentication settings ---> Newsstand setting  -->email settings

Capture.JPG

Cannot send email using NPrinting 17

lech_miszkiewic
Honored Contributor III

Re: RE:Unable to send emails to users

I would start with Daniel's recommendation, also make sure that under destination for this recipient you have at least one destination selected...

cheers

Lech

sureshqv
Esteemed Contributor III

Re: RE:Unable to send emails to users

yes i got it   to change the default email address .

this i didnt understand

"I would assign the NewsStand role (at least) to those users that need to get reports." 

can you explain more?

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