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kevinpintokpa
Contributor II

Receiving allocation from unknown engine - how to fix?

Another day, another NPrinting issue, sigh...

We are using the July 2017 engine.  NPrinting reports quietly stopped working six days ago, with days worth of report tasks being queued up - over 100.

Upon investigation, I found that the single NPrinting engine was offline.  I find the following error messages in the nprinting_scheduler.log file:

Receiving allocation from unknown engine 16ffadc1-5450-4ae4-b478-85c21d8eb6e0. Message will be discarded.

How to fix this?

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kevinpintokpa
Contributor II

Re: Receiving allocation from unknown engine - how to fix?

So restarting the NPrinting services did not help.  I finally had to reboot the entire system upon which NPrinting was running - server and engine.  That seemed to fix it and the reports are coming through now.

2 Replies
kevinpintokpa
Contributor II

Re: Receiving allocation from unknown engine - how to fix?

So restarting the NPrinting services did not help.  I finally had to reboot the entire system upon which NPrinting was running - server and engine.  That seemed to fix it and the reports are coming through now.

natalija
New Contributor III

Re: Receiving allocation from unknown engine - how to fix?

Hi,

I am getting exactly same error. Does anyone know what is causing it?

Natalija

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