Report fails for one person when section access applied

[Brip51]

I have a report that I am applying Section Access to.  The task runs and works for all but one user.  I get this in the publish task (below).  In the app itself, the section access works as expected.  If I do not apply Section Access in Nprinting everything works fine.  I am stumped as to what is going on.  Any ideas would be greatly helpful.

Thanks,

Brian

Date and time Level Description

February 13, 2020 5:59:05 AM	Info	Starting content resolution for report 19efb2cf-c080-4253-b44b-b7d1bf31b573
February 13, 2020 5:59:05 AM	Info	Starting content resolution for report 19efb2cf-c080-4253-b44b-b7d1bf31b573
February 13, 2020 5:59:05 AM	Info	Finished content resolution for report 19efb2cf-c080-4253-b44b-b7d1bf31b573
February 13, 2020 5:59:05 AM	Info	Starting content production
February 13, 2020 5:59:05 AM	Info	Finished content production
February 13, 2020 5:59:05 AM	Info	Starting publishing for task 94b4cc8b-bfbf-4301-ba87-1aaab945e91d report 19efb2cf-c080-4253-b44b-b7d1bf31b573 user 373df59d-0483-48b2-a05b-211a3840b41d file Test SA Missing Shippers
February 13, 2020 5:59:05 AM	Info	Finished publishing for task 94b4cc8b-bfbf-4301-ba87-1aaab945e91d report 19efb2cf-c080-4253-b44b-b7d1bf31b573 user 373df59d-0483-48b2-a05b-211a3840b41d file Test SA Missing Shippers
February 13, 2020 5:59:05 AM	Info	Plan branch execution completed
February 13, 2020 5:59:08 AM	Info	Finished content resolution for report 19efb2cf-c080-4253-b44b-b7d1bf31b573
February 13, 2020 5:59:08 AM	Info	Starting content production
February 13, 2020 5:59:08 AM	Warn	WARN: error during report generation: NPrinting Engine failed to open document
February 13, 2020 5:59:08 AM	Info	Finished content production
February 13, 2020 5:59:08 AM	Warn	Failed generation of report 19efb2cf-c080-4253-b44b-b7d1bf31b573 for user 045c9b8f-ad19-4f76-aebe-578f6dd85768. ERROR: NPrinting Engine failed to open document

[Lech_Miszkiewicz]

Hi, it seems that this persons "Domain account" in user details is not matching the section access entry hence using those credentials document cannot be opened.

[Brip51]

Hi Lech,

Thanks.

The Domain account is valid in Nprinting.  I checked the credentials for the user several times to make sure they match in my Section Access.  I even copied my entry in my Section Access table and pasted it in the Domain account in Nprinting to test, but I still get the same error for the user.

The section access in the QS app works fine.

Any other possibilities ?

Thanks again,

Brian

[Ruggero_Piccoli]

Hi,

I suggest you to check also the Qlik NPrinting logs,  I think the Engines logs are the correct place, and search if are there any error messages. 

Best Regards,

Ruggero

[Brip51]

Hi Ruggero,

I checked the logs and I do see errors.  

No valid Sense Certificate found or Unauthorized user in Header 'X-Qlik-User'=UserDirectory=flexi-van;UserId=adsmp.

That is the user (adsmp ) that fails to get the report generated in Nprinting. Below is a SS from her User info in Nprinting. 

I am attaching more detailed error info from the Nprinting engine log (I am not sure wht most of it means 🙂 

Thank you for the help.

Sincerely,

Brian

[Ruggero_Piccoli]

Hi,

Be sure that you fill all the requirements and follow the procedure documented in https://help.qlik.com/en-US/nprinting/November2019/Content/NPrinting/On-Demand/On-Demand-Qlik-Sense..... It seems that you did not installed the Qlik Sense certificate. 

Best Regards,

Ruggero