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Contributor III
Contributor III

Report fails for one person when section access applied

I have a report that I am applying Section Access to.  The task runs and works for all but one user.  I get this in the publish task (below).  In the app itself, the section access works as expected.  If I do not apply Section Access in Nprinting everything works fine.  I am stumped as to what is going on.  Any ideas would be greatly helpful.

Thanks,

Brian

Date and time Level Description

February 13, 2020 5:59:05 AMInfoStarting content resolution for report 19efb2cf-c080-4253-b44b-b7d1bf31b573
February 13, 2020 5:59:05 AMInfoStarting content resolution for report 19efb2cf-c080-4253-b44b-b7d1bf31b573
February 13, 2020 5:59:05 AMInfoFinished content resolution for report 19efb2cf-c080-4253-b44b-b7d1bf31b573
February 13, 2020 5:59:05 AMInfoStarting content production
February 13, 2020 5:59:05 AMInfoFinished content production
February 13, 2020 5:59:05 AMInfoStarting publishing for task 94b4cc8b-bfbf-4301-ba87-1aaab945e91d report 19efb2cf-c080-4253-b44b-b7d1bf31b573 user 373df59d-0483-48b2-a05b-211a3840b41d file Test SA Missing Shippers
February 13, 2020 5:59:05 AMInfoFinished publishing for task 94b4cc8b-bfbf-4301-ba87-1aaab945e91d report 19efb2cf-c080-4253-b44b-b7d1bf31b573 user 373df59d-0483-48b2-a05b-211a3840b41d file Test SA Missing Shippers
February 13, 2020 5:59:05 AMInfoPlan branch execution completed
February 13, 2020 5:59:08 AMInfoFinished content resolution for report 19efb2cf-c080-4253-b44b-b7d1bf31b573
February 13, 2020 5:59:08 AMInfoStarting content production
February 13, 2020 5:59:08 AMWarnWARN: error during report generation: NPrinting Engine failed to open document
February 13, 2020 5:59:08 AMInfoFinished content production
February 13, 2020 5:59:08 AMWarnFailed generation of report 19efb2cf-c080-4253-b44b-b7d1bf31b573 for user 045c9b8f-ad19-4f76-aebe-578f6dd85768. ERROR: NPrinting Engine failed to open document
Labels (2)
5 Replies
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Hi, it seems that this persons "Domain account" in user details is not matching the section access entry hence using those credentials document cannot be opened.

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
Highlighted
Contributor III
Contributor III

Hi Lech,

Thanks.

The Domain account is valid in Nprinting.  I checked the credentials for the user several times to make sure they match in my Section Access.  I even copied my entry in my Section Access table and pasted it in the Domain account in Nprinting to test, but I still get the same error for the user.

The section access in the QS app works fine.

Any other possibilities ?

Thanks again,

Brian

Highlighted
Employee
Employee

Hi,

I suggest you to check also the Qlik NPrinting logs,  I think the Engines logs are the correct place, and search if are there any error messages. 

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
Highlighted
Contributor III
Contributor III

Hi Ruggero,

I checked the logs and I do see errors.  

No valid Sense Certificate found or Unauthorized user in Header 'X-Qlik-User'=UserDirectory=flexi-van;UserId=adsmp.

That is the user (adsmp ) that fails to get the report generated in Nprinting. Below is a SS from her User info in Nprinting. 

I am attaching more detailed error info from the Nprinting engine log (I am not sure wht most of it means 🙂 

SMP Nprinting domain.png

Thank you for the help.

Sincerely,

Brian

Highlighted
Employee
Employee

Hi,

Be sure that you fill all the requirements and follow the procedure documented in https://help.qlik.com/en-US/nprinting/November2019/Content/NPrinting/On-Demand/On-Demand-Qlik-Sense..... It seems that you did not installed the Qlik Sense certificate. 

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.