Setup Failed - Qlik NPrinting Server 17.2.0.0

[Danijel]

Hello togehter,

i tried to install / upgrade our 17.1.2 installation to 17.2.

After finishing the respository Setup, Server starts to installing.. but after some seconds i get following messege:

"Setup Failed - One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file.

0x80070643 - xxx"

In the log file i see following messeges:

[0DDC:0EE0][2016-09-22T10:19:33]i323: Registering package dependency provider: {61C05FC7-E08B-4147-9333-4D987072F5AC}, version: 17.2.0.0, package: QlikNPrintingServer
[0DDC:0EE0][2016-09-22T10:19:33]i301: Applying execute package: QlikNPrintingServer, action: Install, path: C:\ProgramData\Package Cache\{61C05FC7-E08B-4147-9333-4D987072F5AC}v17.2.0.0\QlikNPrintingServer_x64.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[0DDC:0EE0][2016-09-22T10:20:30]e000: Error 0x80070643: Failed to install MSI package.
[0DDC:0EE0][2016-09-22T10:20:30]e000: Error 0x80070643: Failed to execute MSI package.
[0E28:0DAC][2016-09-22T10:20:30]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[0E28:0DAC][2016-09-22T10:20:30]i319: Applied execute package: QlikNPrintingServer, result: 0x80070643, restart: None
[0E28:0DAC][2016-09-22T10:20:30]e000: Error 0x80070643: Failed to execute MSI package.
[0DDC:0EE0][2016-09-22T10:20:30]i318: Skipped rollback of package: QlikNPrintingServer, action: Uninstall, already: Absent
[0E28:0DAC][2016-09-22T10:20:30]i319: Applied rollback package: QlikNPrintingServer, result: 0x0, restart: None
[0DDC:0EE0][2016-09-22T10:20:30]i329: Removed package dependency provider: {61C05FC7-E08B-4147-9333-4D987072F5AC}, package: QlikNPrintingServer
[0DDC:0EE0][2016-09-22T10:20:30]i351: Removing cached package: QlikNPrintingServer, from path: C:\ProgramData\Package Cache\{61C05FC7-E08B-4147-9333-4D987072F5AC}v17.2.0.0\
[0DDC:0EE0][2016-09-22T10:20:30]i326: Removed dependency: {1b784ba3-f1da-42fe-b206-18a1749c3e90} on package provider: {75320CEB-E42E-4F01-A755-638D2A2B8823}, package QlikNPrintingRepoService
[0DDC:0EE0][2016-09-22T10:20:30]i301: Applying rollback package: QlikNPrintingRepoService, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[0E28:0DAC][2016-09-22T10:21:16]i319: Applied rollback package: QlikNPrintingRepoService, result: 0x0, restart: None
[0DDC:0EE0][2016-09-22T10:21:16]i329: Removed package dependency provider: {75320CEB-E42E-4F01-A755-638D2A2B8823}, package: QlikNPrintingRepoService
[0DDC:0EE0][2016-09-22T10:21:16]i351: Removing cached package: QlikNPrintingRepoService, from path: C:\ProgramData\Package Cache\{75320CEB-E42E-4F01-A755-638D2A2B8823}v17.2.0.0\
[0DDC:0EE0][2016-09-22T10:21:16]i330: Removed bundle dependency provider: {1b784ba3-f1da-42fe-b206-18a1749c3e90}
[0DDC:0EE0][2016-09-22T10:21:16]i352: Removing cached bundle: {1b784ba3-f1da-42fe-b206-18a1749c3e90}, from path: C:\ProgramData\Package Cache\{1b784ba3-f1da-42fe-b206-18a1749c3e90}\
[0E28:0DAC][2016-09-22T10:21:16]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

The Setupfile from 17.1.2 is installing without problems.

Someone know somethin about the issue?

Thanks in advance.

greetings.

[shraddha_g]

What is the windows server version you using for NPrinting?

[Danijel]

@Shraddha Gajare

The Version is: Windows Server 2012 R2 Standard

[Danijel · Accepted solution]

Install was finally sucessful.

See following Post, which helped me:

Re: Nprinting Installation error

[shraddha_g]

That's Good.

That was unexpected behavior of using special character in Superuser password.

[Anil_Babu_Samineni]

If your question was solved, Can you please flag this Correct answer of your own answer

[Danijel]

No there was no special character in the Superuser password. I've tried "admin" for example, but the same error.

[Ricardo_Gerhard]

I´d the same situation. Like a workaround did:

- Remove IPV6 configurations and run the Microsoft Hotfix to remove;

- Increase the amount of memory;

- "Run as administrator";

- All services was configured with "servername\user";

Now, the installation was done