DEV and PROD runs the same versions of NPrinting and Qlik Sense
make sure that you are running versions of Qlik Sense and NPrinting which support this feature
make sure that Qlik Sense version is not greater than NPrinting version (this is kind of obvious but very often overlooked)
make sure that you use the same Qlik Sense app (so Ids and metadata is the same)
make sure you reload metadata if you have upgraded.
on top of that you may want to share little bit more info about the environments, versions, os version, service account/user roles etc.. your question does not give us much to work with and we have first ask the questions about versions to check if the obvious things are done.
cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
yes it is a case...and to be honest i am surprised that you had courage to try to deploy nprinting report created in newer version to prod running on older version. 1. First of all difference in features existing i significant
2. This is not supported!
3. You are risking in creating corrupted reports as features which dont exist are imported when you migrate report.