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jonathan_burban
New Contributor

Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

Installed the add-on on the QV server

The NPrint Server Service Account is in the QV server's Qlikview Administrators group and the QlikView Management API group

The Qlikview server has been added as a trusted source

I have setup an app with a connection to the QVP of the Qlikview server

A report was created with On-Demand enabled

All current users are admins, so have access to creating On-Demand reports via the Create authorization

The On Demand user is configured in Qlikview and Nprinting, has distribution to the QVW


Despite all this, and numerous QV server reboots, I am still not seeing the On-Demand option in Access Point...I am lost in regards to what else I need?

8 Replies
Employee
Employee

Re: Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

Hi Jonathan,

We need more information.

Are you not able to see this button? If not please post a screenshot.

What version/SR of NPrinting 17? You need t be on 17.2.2 at least, although at this time November 2017 is highly recommended. Note that the add-on and server versions must match exactly.

HTH - Daniel.

Employee
Employee

Re: Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

Hi,

Try by pressing CTRL+F5 to reload the access point web page.

Best Regards,

Ruggero

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Best Regards,
Ruggero
---------------------------------------------
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jonathan_burban
New Contributor

Re: Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

Qlikview is V11.20 SR15...here are the other components:

Nprinting.png

Employee
Employee

Re: Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

Hi Jonathan,

Since you are on QlikView Server 11.20 SR15 you may be encountering this known issue (from NPrinting 17.6 release notes):

On-Demand objects do not appear in Access Point 

After performing an upgrade to QlikView 11.20 SR15 or SR16, you must add the missing mime types to make the On-Demand add-on work.

To add the two new mime types in the QMC:

1. In the QMC, open the System tab.

2. Click Setup.

3. Expand the QlikView Web Server node.

4. Click on QVWS@YourServer.

5. Click the Web tab.

6. In the Mime Types section, the click the green + button in the upper right corner.

7. Add the following rows:

.JSON in the Extension column and application/json in the Content column

.TTF in the Extension column and

 

This problem does not occur with new installations of QlikView 11.20 SR15 or SR16.

Here are some screenshots:

Click Apply and then Ctrl+F5 on the QlikView AccessPoint.

Let us know if this resolves your issue.

HTH - Daniel.

 

jonathan_burban
New Contributor

Re: Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

It is this way, but still the same issue.MIME.png

Employee
Employee

Re: Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

Hi Jonathan,

I suggest you try the usual: restart services, empty browser cache, try with a different browser, enable default browser settings etc. etc.

If still unable to get it to work please open a Support case.

HTH - Daniel.

jonathan_burban
New Contributor

Re: Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

I restarted both servers and cleared my cache...still no success.

Employee
Employee

Re: Still not getting On Demand button Nprinting 17 on Qlikview 11.20 SR15

Hi Jonathan,

Please open a Support case.

- Daniel.

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