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afroz_shaik
Contributor III
Contributor III

Unable to login into Nprinting after Restore.

Hi All,

I tried to upgrade the Nprinting to September 2018 release from April 2018, I have created the backup, then i uninstalled the April version of Nprinting and installed September version and i was able to login into Nprinting and added the engine, created test app and created test connection and it was successful. when i restored it from the back up and tried to login with the same credentials and i am unable to login into the Nprinting. All the logs and cmd windows gave me successful messages.

cmd window while backup:

backup.JPG

cmd window when restore:

restore.png

Scheduler log:

Qlik.NPrinting.Scheduler 18.29.9.0 Qlik.NPrinting.Scheduler.SchedulerHttpService 20181106T112420.328-05:00 INFO V 0 0 0 0 0 0 0 0 Starting up scheduler service

Qlik.NPrinting.Scheduler 18.29.9.0 Qlik.NPrinting.Scheduler.SchedulerHttpService 20181106T112420.453-05:00 ERROR 0 0 0 0 0 0 0 0 Some arguments could not be parsed.

Qlik.NPrinting.Scheduler 18.29.9.0 Qlik.NPrinting.Scheduler.SchedulerHttpService 20181106T112420.453-05:00 INFO 0 0 0 0 0 0 0 0 Use --help for help with the command line arguments.

Qlik.NPrinting.Scheduler 18.29.9.0 Qlik.NPrinting.Scheduler.SchedulerHttpService 20181106T112444.798-05:00 FATAL  Nprinting Task Identity 0 0 0 0 0 0 0 0 Unable to start SchedulerService. ERROR: Autofac.Core.DependencyResolutionException: An exception was thrown while executing a resolve operation. See the InnerException for details. ---> could not load an entity:

If anybody has a solution please share.

Thanks in advance.

1 Solution

Accepted Solutions
Frank_S
Support
Support

If you restored NP April 2018 database over Sept 2018 NPrinting, then it will not work and NPrinting will fail to operate.

See the following support articles as to the NPrinting upgrade process and well as backup and restore process.

How to upgrade NPrinting

https://qliksupport.force.com/articles/000050323


How to BackUp and Restore NPrinting Repository Database from End to End

https://qliksupport.force.com/articles/000032251


We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!

View solution in original post

5 Replies
Frank_S
Support
Support

If you restored NP April 2018 database over Sept 2018 NPrinting, then it will not work and NPrinting will fail to operate.

See the following support articles as to the NPrinting upgrade process and well as backup and restore process.

How to upgrade NPrinting

https://qliksupport.force.com/articles/000050323


How to BackUp and Restore NPrinting Repository Database from End to End

https://qliksupport.force.com/articles/000032251


We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!

View solution in original post

afroz_shaik
Contributor III
Contributor III

Thank you Frank for response.

So now i should

1. uninstall September release

2. install April release

3. restore the backup taken from April release
4. take a back up

5.  install September release

6. restore the back up taken in Step 4.

Frank_S
Support
Support

Exclude step 6.

The upgrade process also upgrades the NP database tables so there is no need to restore as you stated in point 6.

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!
afroz_shaik
Contributor III
Contributor III

Thank you very much for quick turnaround.. I am working on it now. I will post the results.

afroz_shaik
Contributor III
Contributor III

I worked fine, now i have September version of Nprinting with my work restored.