Skip to main content
Announcements
Defect acknowledgement with Nprinting Engine May 2022 SR2, please READ HERE
cancel
Showing results for 
Search instead for 
Did you mean: 
BuTbka
Creator
Creator

X QLIKVIEW SERVER VERSION IS COMPATIBLE WITH INSTALLED QLIKVIEW DESKTOP

We are trying connect to qlikview cluster from nprinting.
But error appear:
2021-05-12-10-28-35.png
Versions of server and desktop are the same.
We are tried all steps two times from this article:
https://support.qlik.com/articles/000058169
Also tried open report from desktop client, runned by domain user which used in nprinting engine service, and that ok. 
QMC use our cert. Maybe it is affected?

If we choose local connection type that work fine.

If we choose server connection type than we got an error

2021-05-12-12-56-23.png

We double checked that nprinting engine service user is in that groups on each node, like in manual.
domain\nprinting user(who run service nprinting engine)
part of a QlikView Administrators security group on ALL NODES of the cluster.
part of a Administrators security group on ALL NODES of the cluster.
part of a QlikView Management API security group on the server where QMS runs. 

Qlik NPrinting February 2021
Version: 21.0.0.0
QlikView April 2020 SR4
Version: 12.50.20400.0

Labels (2)
1 Solution

Accepted Solutions
BuTbka
Creator
Creator
Author

After switching to ntlm instead of certs authentication between nodes all work how it should.

View solution in original post

7 Replies
Ruggero_Piccoli
Support
Support

Hi,

Run verification errors are explained in https://help.qlik.com/en-US/nprinting/November2020/Content/NPrinting/Troubleshooting/Verify-connecti...

To connect to a QlikView document refer to https://help.qlik.com/en-US/nprinting/November2020/Content/NPrinting/GettingStarted/HowCreateConnect...

The second error means that the user who is running the Qlik NPrinting Engine Windows service is not in the Administrators group of the QlikView server.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
BuTbka
Creator
Creator
Author

Thanks for answer!

The second error means that the user who is running the Qlik NPrinting Engine Windows service is not in the Administrators group of the QlikView server.

Our current settings:

First node
2021-05-12-14-39-00.png
Second node
2021-05-12-14-41-05.png

Nprinting
2021-05-12-14-44-45.png

What did I miss?

Ruggero_Piccoli
Support
Support

Hi,

Try to login in one of the computers where you are running the Qlik NPrinting Engine service, run QlikView Desktop with the same Windows Domain user that is running the Engine service and open the QVW from the cluster in QlikView Desktop. Does this work?

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
BuTbka
Creator
Creator
Author


@Ruggero_Piccoli wrote:

Try to login in one of the computers where you are running the Qlik NPrinting Engine service, run QlikView Desktop with the same Windows Domain user that is running the Engine service and open the QVW from the cluster in QlikView Desktop. Does this work?


Yes, we tried and it work well. I wrote about it in initial post.

Ruggero_Piccoli
Support
Support

Hi,

If you save the connection does the cache is generated?

If no did you checked the logs to see if there are some error messages that could help?

Best Regards,

Ruggero 



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
BuTbka
Creator
Creator
Author

In the case of server connection cache generated. But when we try to use cluster connection error appeared.

BuTbka
Creator
Creator
Author

After switching to ntlm instead of certs authentication between nodes all work how it should.