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Hi,
Sorry if this is a somethiong simple but our QlikView Administrator has lefty the company and we are trying to fill the gap before he is replaced.
A user is receiving the "You must enable at least one engine before generating the connection cache" message, we have checked and restarted the NPrinting services in the below order but the message still appears.
Start Services Order
QlikNPrintingMessagingService
QlikNPrintingScheduler
QlikNPrintingWebEngine
QlikNPrintingEngine
QlikNPrintingRepoService
We are running NPrinting 17.2 and no changes have been made to the system.
Any help would be much appreciated!
I can also not access the web front end, the administrator said he had setup an account but cannot login using Windows Authentication which is the method used.
Any help welcome
You can only access the engine manager from the front end under Admin->Engine Manager
Tell your admin that there should be NPrinting account which can be used with NPrinitng login - the login would be an email and password was created during NPrinting installation.
You need to have an access to Admin console to proceed further.
hope this helps
Lech
Hi,
Try to restart all the services and Server as well then you will get the issue out of it. even i faced so many times this issue.
Best
Chanty
Thankyou for your responses. However our issue is the Admin has left the business and the accounts he said were created do not seem to work. The accounts were not created using our email addresses so cannot reset passwords, we were meant to be using Windows Authentication.
Can anyone help with an alternate method than has been previously suggested as we log into the front end.
Hi Ian,
I know it sounds crazy - but without repository password you will not be able to upgrade or move forward as at some point you will be forced to change your NPrinting setup and you will loose more.
If you know repository passowrd then we can try some other things which i am testing now.
Otherwise you have 2 options:
regards
Lech