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Contributor II
Contributor II

nPrinting Metadata reload stuck in Queue

Currently using nPrinting 17.1.2

Trying to reload my meta data for an application in nPrinting.  When i initially established my connection to the application, it seemed to work fine.  I received a Connection Status = 'Ok', and eventually had a 'Generated' cache status and even had the time stamp for when the reload finished. 

However, after trying to reload the meta data a minute later (nothing changed in the application).  I still receive a Connection Status = 'Ok', yet the Cache Status is stuck on 'Generating' and i never see a time stamp for Last Cache update.

i checked the log files and see the message 'Reload metadata task ##################### sent to queue'

I found a discussion similar to this, and their solution was to stop and start nPrinting services, i had done that originally to just get the system to connect to my Qlik Sense applications.  I don't want to have to keep doing that every time i have to reload my metadata.

Any possible solution?

2 Replies
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Greg -

Upgrade to 17.3. There is a fix that resolves the issue of having to stop/start the services to complete a metadata reload. Additionally, there are many fixes and enhancements related to Sense (I would personally not recommend anything earlier than 17.2.1 for Sense reports).

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Contributor II
Contributor II

In 17.3 also i have same issue. Still any other ways to resolve this with out  doing  services restart. In Sep 2018 i am not able to generate the connection it is running for long time.