report isn't distributed to the assigned user e-mail

[ioannaiogr]

Hello experts.

Today i faced this issue:

I created a user called "test user", assigned them the e-mail user1@blabla.com    (fake mail for the sake of a paradigm) .

I also created a publisk task, picked the recipient to be the user "test user". In the Destinations segment I only checked the publish to e-mail for this user (not the NewsStand). Now, in the e-mail segment of publish task for the recipient email i pick from the drop down list the "User E-mail" and this is what i see (look at attached picture), a grey box with User_Email_Address on it as the address. I click on save, create the trigger, run the task and I don't receive the report to the user email  user1@blabla.com.   

BUT if I manually insert the mail and do all the above, even if i already picked the user with THIS mail to be the recipient, only then it works.

I also watched the video for Qlik Printing May 2021 https://help.qlik.com/en-US/nprinting/May2021/Content/NPrinting/DistributionSchedulesAutomation/Dist... and there is a screenshot I attach where the e-mail in publish task environment is different and does not show email to "selected users and CC/BC".

I'm a tad confused.

Please help? I'm thinking it's okay to insert only one mail by hand, but when it's going to be almost <100 users, this won't be effective.

Looking forward to learn from you guys!

[AshutoshBhumkar]

Hi,

Please check for the user role. It should be 'User'.

Thanks,
Ashutosh

[ioannaiogr]

Hi @AshutoshBhumkar ,

oh I forgot to mention- it's already set as Role "User".

[AshutoshBhumkar]

Hello,

Could you please check again if the user is enabled or not. Otherwise it should work.

Check logs in the task execution.

Thanks,

Ashutosh

[Lech_Miszkiewicz]

Based on what you said I can only assume that you have entered email wrongly in user profile. 

If you only had that one user in user/group section of publish task that means that all other user  atributes are working ok as sending it to manualy email entry worked. 

And you did not tell us what you got in execution task log for the failed runs?  What does it say there? There is usually a clue which would help indicate what is wrong.

thanks

Lech

[ioannaiogr]

Hi everyone.

Well: 

1) user is enabled

2) user has the role "user"

3) locale and everything is set up

4)the mail which i write manually to the recipient section and the mail assigned to the user profile is the same

5) task execution says all tasks are completed 100%, no error message

Maybe it's something with the domain, i don't really know... 

Else, I'm curious what else could go wrong.

[ioannaiogr]

UPDATE

October 15, 2021 3:53:00 PM	Warn	The user listed in task  does not have permission to view one or more reports attached to the task. Reports won't be published in the newsstand destination.
October 15, 2021 3:53:00 PM	Warn	The user listed in task  does not have permission to view one or more reports attached to the task. No email will be sent.

[ioannaiogr · Accepted solution]

Okay, found out that in Admin < Security Roles< User was disabled. 

The domain field in user profile is mandatory for the distribution to work?

[Ruggero_Piccoli]

Hi,

No, domain user is to use the Windows authentication but you can deliver reports via email also without it. 

Follow the Best Practices listed in https://help.qlik.com/en-US/nprinting/May2021/Content/NPrinting/AdministeringQVNprinting/Set-up-emai... to avoid the most common errors with the delivery via email.

Best Regards,

Ruggero