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Defect acknowledgement with Nprinting Engine May 2022 SR2, please READ HERE
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zehava
Contributor II
Contributor II
‎2022-09-15 10:49 AM

Custom Theme in NPrinting isn't working

Hi,

I choose apply sense app theme when I create a connection and run verification passes successfully.
But in edit templates it crashes with this error (when theme is not selected, it works):

zehava_0-1663253404655.png

 

Can you please advise?

thanks,
Zehava

Labels (2)
Labels
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4 Replies
Ruggero_Piccoli
Support
Support
‎2022-09-15 11:09 AM

Hi,

The label says you are using Qlik NPrinting 17.3. If this is correct please start by upgrading your installation to a supported version, thanks. Otherwise please fill the community question with the correct label.

As suggested in the error message please check the log file and share it here.

Check also that you are not using unsupported objects https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/ReportsDevelopment/Qlik-objects-supp...

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
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Frank_S
Support
Support
‎2022-09-15 12:13 PM

Further to Ruggero's point.

Kind regards...

Please remember hit the 'Like' button and for helpful answers and resolutions, click on the 'Accept As Solution' button. Cheers!
312 Views
zehava
Contributor II
Contributor II
‎2022-09-18 07:40 AM
Author

In response to Ruggero_Piccoli

Hi,

Attached the log file.

Can you please advise?

thanks,
Zehava

nprinting_engine_cef.log
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Ruggero_Piccoli
Support
Support
‎2022-09-19 04:44 AM

In response to zehava

Hi,

Based on the log the version in use is 22.15.5 so the correct label is May 2022 SR1. 

We don't have enough information to understand what is happening. Please enable the logging in debug mode as explained in https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/AdministeringQVNprinting/Logging.htm... , do the actions that generate the issue then send us the complete logs folder with subfolders. If you cannot share the logs here, open a support ticket.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
270 Views