Interface not supported on NPrinting May 2022 SR4 Designer with Excel

[gs_victa_nl]

After an update from Office we received strange behaviour with our NPrinting Designer. Office version is: 

Below is the problem that I get when I open the NPrinting Designer. 

NPrinting Server version is May 2022 SR3, Designer is May 2022 SR4. (Should not be a problem)

I have tried the suggestion here: https://community.qlik.com/t5/Qlik-NPrinting/Nprinting-Designer-can-t-find-a-supported-reporting-tem...

And I also changed the compatiblity on NPrintingDesigner.exe. Nothing seems to work. Anyone an idea why NPrinting does not work??

Qlik NPrinting  #Error

[Lech_Miszkiewicz]

Hi @gs_victa_nl 

1 - version of Server and Designer should be the same - that is requirement. I know it may work but in scenarios when something is not working first thing you need to do is to make sure you have supported configuration

2 - there is well known article with many things you need to check: https://community.qlik.com/t5/Official-Support-Articles/Qlik-NPrinting-Designer-cannot-find-a-suppor...

If none of this works I suggest to open support ticket

cheers

[David_Friend]

@gs_victa_nl ditto what @Lech_Miszkiewicz said, version must match, and that article contains all known solutions to NP Designer issues.

Are you seeing this with multiple users, or just 1 user?

[gs_victa_nl]

@David_Friend and @Lech_Miszkiewicz I did the upgrade to May 2022 SR4. The problem still persists after the upgrade. 

@David_Friend it happens to all of the users. 

[Ruggero_Piccoli]

Hi,

The most common problem is the screen zoom set to a value different than 100% followed by unsupported Microsoft Office version or installation issue.

Did you follow the article linked by @Lech_Miszkiewicz step-by-step? It lists all the common causes of the issue. 

Best Regards,

Ruggero

[gs_victa_nl]

Thank you for the suggestions. I think something different is going on here. I have my second customer who has the same kind of problems after the update of Office.

I've checked the following:

• They are on the same version.
• Resolution is on 100 percent
• Version is NPrinting May 2022 SR3
• Association of office is correct. I can open Word and Excel without a problem
• No unsupported setup
• No insufficient account privileges
• NPrinting is installed on the C drive
• No 32 bit version is installed.

I have no clue where to look next. Please have this checked with the support team of Qlik.

Thanks

[Ruggero_Piccoli]

Hi,

Please open a support ticket with all the details to let us reproduce the issue and a link to this conversation. We need more details to check deeper the issue.

Best Regards,

Ruggero

[Lech_Miszkiewicz]

Hi @gs_victa_nl 

What is the office version you have issues on? Take a screenshot of a built number + version. I will check with my instances to see if that has anything to do.

What Windows OS are you using? 

[gs_victa_nl]

Hi @Lech_Miszkiewicz in the first post is the version of my first customer. Second version I do not know yet. It was a version 2311 something. I'll get back to you on that.

[gs_victa_nl]

@Lech_Miszkiewicz First customer is using Windows Server 2019