Issue with Email Scheduling in NPRINTING

[MarcosFaria]

I'm encountering an issue with NPRINTING and could use some help.

After configuring the email service and clicking the "RUN NOW" button to manually send an email, the emails are delivered successfully to my inbox and to other recipients. However, when I schedule the emails (either daily or on specific days of the week), they do not get delivered.

Does anyone know what might be causing this issue or what I might be doing wrong?

Thank you in advance for your assistance.

[Vegar]

A first thing I would do to troubleshoot this is to identify if this is a sending email issue or generating report issue.

Do you get any error logs in the admin console logs?

You could try adding a folder as a destination for your reports. Are the reports generated and stored to that location.

The reason for asking is that I've my self have had issues where filters on the task (not the report) are applied. Those filters are not tested when performing a run now.

Another thing to check (with IT) if there are limitations to the smtp server you are using that might effect this (eg. Is there any limits to how you can bulk send emails?)

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[Frank_S]

Also check the NPrinting scheduler.log file for explicit errors related to mail delivery.

C:\ProgramData\NPrinting\Logs\nprinting_scheduler.log

There is a possibility that your report is being blocked at your email server and the logs should give you some clues.

https://community.qlik.com/t5/Official-Support-Articles/NPrinting-No-Email-Will-Be-Sent-or-Emails-No...

[MarcosFaria]

Gentlemen,

First of all, I would like to thank you for your support.

The report is generated normally; however, the email is not being sent.

I hadn’t thought to check the nprinting_scheduler.log file. After analyzing it, I noticed that one of the emails I was sending had an incorrect address.

Could this be the reason why the scheduled email is not being sent? Alternatively, is there a maximum number of emails that can be sent based on the license?

I have removed the incorrect email from the list and will wait for the next scheduled task.

Best regards,
Marcos Faria

[diegozecchini]

Hi!
If the email still doesn’t go out after removing the invalid address, the issue might be related to SMTP limits or another log entry in nprinting_scheduler.log that could give more insights.
Nprinting has different kind of licences, which is your?

[MarcosFaria · Accepted solution]

Good morning everyone,

I would like to express my gratitude for the support and guidance provided.

I was able to resolve the scheduling issue in NPrinting after removing the incorrect email address from the configuration.

Thank you very much for your assistance.

Best regards,
Marcos Faria

[diegozecchini]

That is good to know thanks for sharing