NPrinting Task Completed but Email not Received

[contributor_H]

Hello everyone,

Appreciate your help with the below

I'm using Qlik NPrinting February 2021 SR1 (Version: 21.0.2.0) I have a report that I believe its size is proximity 25MB (I got this size when manually downloading the data from Qlik Sense), I don't have any issues with Users/groups, Destinations, and Email message, because I have already tasks scheduled and are working fine, but with this specific report when the task is completed I'm not receiving it by email, any help?

[Lech_Miszkiewicz]

Hi @contributor_H 

Before posting new question please invest time to:

• study existing topics on the subject - that very topic has been discussed multiple times (even yesterday) https://community.qlik.com/t5/Qlik-NPrinting/Publish-task-for-new-report-not-sending-email-with-atta... 
  • 
• Please study help site which describes possible causes - before posting so frequently asked question it is wortch checking all suggested solutions so we won't repeat them: https://help.qlik.com/en-US/nprinting/May2023/Content/NPrinting/AdministeringQVNprinting/Set-up-emai...
• Also - you can setup distribution of the report to folder or news stand to see how big actual report is as a file so you can estimate if it will be possible to send it via email (size dump from Qlik Sense can differ greatly from NPrinting report)
• Lastly - there are tools like logs and task executions which would indicate of possible configuration issues. 

Anyway: 

With the information you have given us we have not much to add to what is already said in the links I have provided. If that is not enough and you would like to troubleshoot more then you need to provide us with description of your problem so we can replicate all steps same way as you have configured your report distribution. We are not there with you so we can only rely on information you provide us with. 

cheers

[kallay]

Hello,

Maybe the SMTP server has limit to received file sizes and 25mb is to big.

Have Fun!

[contributor_H]

Thanks,  Lech_Miszkiewicz  for replying, before posting the question I searched a lot on the community but none of the answers were helpful, I'm using Outlook as an email server and the default attachment size is 20MB I will further check the issue and update the thread.

[Frank_S]

It is probably being blocked by the email server as suggested above.

The NP scheduler log will confirm this with SMTP 537 or similar errors. Your NP admin (if you are not the NP admin) can look at that log for you)

In any case, you will need to speak to your email administrator if you need larger email files allowed through the email server.

This and other reasons are covered here:

https://community.qlik.com/t5/Official-Support-Articles/NPrinting-No-Email-Will-Be-Sent-or-Emails-No...

Kind regards,

[contributor_H · Accepted solution]

After further troubleshooting I figured the issue was due to the large file size, I couldn't find the configuration of limit attachment size (if it exists) in NPrinting.

I solved the issue by separating the report by filtering it into two parts.

[Lech_Miszkiewicz]

Hi @contributor_H 

just to be clear - this is not NPrinting limit (unless your report was over 512MB) - it is your SMTP (mail server) limit which you would have to discuss with your email server admin.

cheers

[contributor_H]

Hi Lech_Miszkiewicz,

As I checked with our admin the limit is 50MB, but I'm not sure why I'm not getting file of 25MB, by the way, we have already reports that exceeds that limit (up to 30MB but they are multiple files of around 2 MB that are combined in one mail).

However when I separated the report into 2 parts the limit was half and now I'm getting the email, I'm getting 2 emails for the report. 

[Ruggero_Piccoli]

Hi,

The internal Qlik NPrinting limitation of 512MB is for a single report but you could have how many reports you want under that size attached to an email. Qlik NPrinting has not a size limit or a configuration parameter on the email maximum size. It is always a setting of the SMTP server.

Best Regards,

Ruggero

[Lech_Miszkiewicz]

Hi @contributor_H 

You say limit is 50MB per whole email I presume. Size of attachement as I mentioned before can be verified by running the same reports to folder location, but also when talking to your admins you can ask them to check their logs as they would excatly see that NPrinting tried to send report but couldn't and they can advise you what the problem is and whether email you are trying to send will go through SMTP relay. 

I am glad you have workaroud but maybe you dont need to send 2 emails? Maybe your admins can give you more flexible solution?

cheers