Nprinting Service Account password change

[tauceef]

Hi All,

We have a customer where all user passwords are getting expired after certain days and we are setting up Nprinting server at their end.

Would you please help us on where all we have to update the password after NPrinting server service account password gets update?

We tried to test this by changing the password and updating the same in all the services but Npriting was not running after that. Anywhere else we have to update the password?

Regards, Tauceef

[rgsingapore]

Hi, we also have same requirement.
What else you did to resolve the issue?
did you change anywhere else apart from services?

[stevejoyce]

I am also looking for more insight on this, if anyone has details please comment.  It appears we are correctly automatically updating the services credentials after password rotation, but process locked out our service account ~24 hours after password changed.  Was thinking it could be a session or connection still open.  Maybe a service restart after credential update would mitigate?

[Frank_S]

Hi @stevejoyce

Please check this help page and section Changing the Qlik NPrinting Server services administrator

• https://help.qlik.com/en-US/nprinting/May2021/Content/NPrinting/DeployingQVNprinting/User-accounts.h...

If your account is simply locked out, you should simply need to

• ask your AD user account administrator to unlock the account
• request the password and
• update the new password via the 'services' panel for each NP service that uses the locked NP user ID on the NP server and or NP engine computer

You may want to consider an internal request that leave the password unchanged going forward. This to can be enabled by your AD user account administrator.

King regards...

[stevejoyce]

Thanks @Frank_S .

Unfortunately changing password is compliance requirement.  I was able to resolve issue after account was unlocked, i'm trying to avoid the locking when password changes.

It appears services are getting new password fine when password changes.  

Should i trigger a services restart after pass changes?  Or Server restart?  Or stop services, update password, start services?

[Frank_S]

@stevejoyce

If you understandably are unable to leave the password locked in, Windows OS will make it necessary to reapply the new password to each NP service that is run by your NP service account.

If the password is managed by AD admin, and you don't need to manually change the password for the NP services, then yes you still need to restart the NPrinting server services.

However, restarting the NP server will do the trick as well.

This applies any windows services (in addition to NPrinting) that are run by a domain user account when a domain user account password is changed.

Kind regards..