Qlik NPrinting Designer can't find a supported reporting template editor for the file ... Error message: Fatal Error

[Maike151]

Hello everyone,

My colleague gets this error when trying to open the NPrinting Designer 

I know there are many articles about this error, and I have tried everything, but nothing fixes the error.

We have NPrinting Server, Engine and Designer February 2024.

I have the designer installed locally on my computer and I do not have the issue.

My colleague also has the designer installed locally and she gets the error. We are in the process of switching from Windows 10 to 11. I still have Windows 10 and my colleague has Windows 11. That is the only difference.

I checked everything in this article: https://community.qlik.com/t5/Official-Support-Articles/Qlik-NPrinting-Designer-cannot-find-a-suppor...

Here is some information and things I have already tried:

• OS: Windows 11 Version 23H2 Build 22631.4890
• Office Version: 2501 Build 18429.20158 64 Bit
• NPrinting is installed on C:
• Designer has the same version as Engine and Server (February 2024), I already reinstalled it
• We reinstalled Office
• System requirements for NPrinting are met
• Checked/Changed scaling and resolution settings as in https://community.qlik.com/t5/Official-Support-Articles/Qlik-NPrinting-Designer-preview-fails-or-oth...
• Checked the office registry keys as in https://community.qlik.com/t5/Official-Support-Articles/Qlik-NPrinting-can-t-find-a-supported-templa...
• She does not get the error when the report type is html, so probably it has something to do with Office

Thank you for any hints!

Regards

Maike

[mpc]

Hi, 

Any information in the logs ? 

Best

[Lech_Miszkiewicz · Accepted solution]

Hi @Maike151 

tricky one. Links you provided cover all the scenarios so there is not much we can advice other than start support case. 

I will just add couple questions in case you missed those:

• I assume office license is already taken care of and office is licensed for user who tries to open it
• I assume you are using single screen
• Zoom setting is set to 100 % on ALL SCREENS!!!
• you can play with: optimize for appearence / optimize for compatibility setting in excel
• I always install designer with Administrator rights (run as administrator) to ensure all required files are installed properly

cheers

[Maike151 · Accepted solution]

I doublechecked everything and turns out that after reinstalling Office 64 Bit Version the optimize for appearence / optimize for compatibility settings obviously went back to default.

So I switched to optimize for appearence aaand it works.

Thank you guys for your help!

[Lech_Miszkiewicz]

Thats good news and quirky tip for others to re-check everything. Thanks!