Qlik NPrinting erros connecting to Qlik Sense

[Anonymous]

Hi guys,

I just installed Qlik NPrinting.

I used all the information available like:

https://help.qlik.com/en-US/nprinting/February2018/Content/DeployingQVNprinting/Deploying.htm

and this:

https://help.qlik.com/en-US/nprinting/February2018/Content/GettingStarted/HowCreateConnections/Conne...

and among other this:

https://help.qlik.com/en-US/nprinting/February2018/Content/DeployingQVNprinting/NPrinting-with-Sense...

to make sure I was doing everything right.

My installation was also "supervised" by a an official Qlik Partner in Portugal who helped me get everything right.

Unfortunately, When I try to create a connection with qlik sense I get the following errors:

I already followed all the videos/tutorials on qlik's page to solve the problem but nothing worked.

Can anyone help me with the issue?

If you need more details about the installation process just ask me.

Thanks in advance,
Miguel Cunha

( lech_miszkiewicz‌ )

[Ruggero_Piccoli]

Hi,

Why February? If you can use latest version.

I suppose you already install the Qlik Sense certificates and you met all the requirements, but are you connecting to the same Qlik Sense Server for which you installed the certificates? You can connect to many Qlik Sense apps but all in the same server.

If you are connecting to the correct Sense server try to reinstall the certificates. Maybe something went wrong during the installation.

Best Regards,

Ruggero

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[Anonymous]

Hi rpc‌ ,

I also cheked the latest versions.

I reinstalled the certificates and tryed many different things I found on the community.

We managed to get only two errors:

- The proxy address, Sense app ID and Identity can be used for a connection to a Qlik Sense Engine.

- All Qlik Sense Engines are reachable from the Qlik NPrinting Engine computers.

Unfortunatly, we restarted the qlik sense engine and we werent able to start it again. It was "Running" but we couldnt enter the qmc or the hub.

We checked the logs and as far as I could understand It was comething to do with the Qlik Sense Proxy.

Once we needed to have qlik sense working during the night, I asked my Datacenter Manager to recover a backup of the server from the previous night.

Any Ideias?

thanks,

Miguel Cunha

[Ruggero_Piccoli]

Hi,

Yes, ask the help of the support team or of a Qlik Partner that can work directly on you servers. It seems that you have some different issues in your installation that need to be investigated.

The Qlik Sense server must be up and running to be connected with Qlik NPrinting. I cannot help you in understanding why it remains in Running status.

The errors in the "Run verification" of the Connection need to be resolved in the order they appears. So start from "The proxy address, Sense app ID and Identity can be used for a connection to a Qlik Sense Engine.". Do you need to check the connection parameters in particular check that the user has RootAdmin rights in the Qlik Sense server.

When solved it could be that all other messages in the list will be green.

Best Regards,

Ruggero

---------------------------------------------

When applicable please mark the appropriate replies as CORRECT https://community.qlik.com/docs/DOC-14806. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.

[Anonymous]

And do you know if Qlik Nprinting can be installed in the same machine (server) where we have Qlik Sense installed?

And on the other hand, do you know if the users associated with the installation of qlik Nprinting should be Domain or local users?

[Ruggero_Piccoli · Accepted solution]

Hi,

Installing Qlik NPrinting Server or Engine in the same machine (phisical or virtual) of the Qlik Sense Server is NOT supported. They must be install on different computers. Refer to https://help.qlik.com/en-US/nprinting/June2018/Content/DeployingQVNprinting/Supported-unsupported-co....

Second question is answered here https://help.qlik.com/en-US/nprinting/June2018/Content/DeployingQVNprinting/User-accounts.htm

Please check the official help site related to your version (I liked June 2018, just change with the drop down menu to select your) before to start the installation.

Best Regards,

Ruggero

---------------------------------------------

When applicable please mark the appropriate replies as CORRECT https://community.qlik.com/docs/DOC-14806. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.

[Anonymous]

Thank you very much for your help.

I will try to install it again in a couple of hours!

Best regards,
Miguel Cunha

[Anonymous]

Hi,

Creating a domain account instead of a local one to setup the Nprinting installation made it work.

I also imported the Qlik sense certificates using that account.

Thanks again,

Miguel Cunha