QlikView Server is unreachable from NPrinting Web Console But reachable from Qlikview Desktop

[AHMB]

Where do I start troubleshooting the issue?

Hi,

I'm trying to set up a new connection for a report,  I tried to create a server connection (QVP) but the verification failed with the "QlikView Server is unreachable" error.

However,  from the same machine where the NPrinting server is installed, I can open the same QlikView document in-server using the QlikView desktop app.

I'm running NPrinting May 2023 SR3 and QlikView Server May 2023 SR1

[Frank_S]

Hello!

Leave the 'connection requires authentication' option and try again. 

Kind regards...

[AHMB]

I tried that but still got the same error.

[Frank_S]

Log on as the NPrinting service user account, open QV desktop and try again.

Ensure that your apps/document are available to the NP service account.

IYou need to be able to do 'file>open in server' and see the qlikview apps/documents in the list. 

If you can't see the apps as the NP service account, you need to:

1. ensure the np service account has an assign user cal

2. can see the apps after file/open in server

See the following for next steps.

https://community.qlik.com/t5/Official-Support-Articles/Dedicated-NPrinting-Server-amp-Engine-Servic...

Also it is imperative that if you are running a firewall, you need to check these ports are available and open.

https://help.qlik.com/en-US/nprinting/February2024/Content/NPrinting/DeployingQVNprinting/Ports.htm

[Lech_Miszkiewicz]

Hi @AHMB 

I assume you are missing some of the requirements fo NPrinting service account:

https://help.qlik.com/en-US/nprinting/February2024/Content/NPrinting/DeployingQVNprinting/User-accou...

• is your NPrinting service account different than QlikView service account?
• is it part of required groups?

cheers

Lech

[AHMB]

You are right, the NPrinting engine service and QlikView Server both are running under the same domain user 😬

Can this be changed without needing to reinstall NPrinting?

[Lech_Miszkiewicz]

Hi, yes. It should be as simple as changing service account in services.

cheers

[AHMB]

I have created a new user for NPrinting and changed the services to run under it but I still get the same old error

The new user is

1. a domain user
2. part of the local administrators group
3. part of the QlikView Administrators on the QlikView server and the local QlikView Administrators group on the NPrinting server
4. has been assigned a CAL (leased by "Open In Server" from the QlikView desktop app

[Lech_Miszkiewicz]

Hi. 
what are the exact versions of Nprinting and QlikView?

• Are they compatible as per documentation?
• Do you have antivirus/antimalware software which may affect Nprinting?
• What do you see in event logs when you try to generate metadata
• Do you meet all firewall rules as per documentation?
  
  
• all required documentation is on https://help.qlik.com 

cheers