Sending PDF not zipped

[oknotsen]

Currently when my customer is sending people a PDF, it does not get send "just" a PDF, but instead it sends the PDF in a ZIP. It is possible to only send the PDF without it being zipped?

Customer is using September 2018 release.

[Ruggero_Piccoli]

Hi,

At the moment there is not an option to select if the attachments have to be zipped or not. It is in the roadmap but I don't know when it will be available.

I understand that they cannot open the  zipped PDF in mobile devices. You could try to embed HTML reports on the email body.

Best Regards,
Ruggero
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[oknotsen]

Thanks. Not the answer I was hoping / looking for.

Customer is not looking for a selection option between zip or not, they simply want it never to happen.

Side note: The document you are pointing at in your signature results in "You do not have sufficient privileges for this resource or its parent to perform this action." So I suggest either pointing to a document people have access to or get people access to the document.

Anyone have an alternative solution?

[Ruggero_Piccoli]

Hi,

Thanks for the side note. The link was broken after the community migration to the new platform. 

Best,

Ruggero