Unlock a world of possibilities! Login now and discover the exclusive benefits awaiting you.
We are using Qlik NPrinting May 2022 SR1 Version: 22.15.5.0 , and we have around 17-18k vendors to whom we send our reports.
The reports(in excel format) have only one filter which is 'vendor code' for eg:-vendor 1 will by default get a filter with vendor code as 1
But some vendors have reported that they are not getting the reports via mail .
(The report file is 2mb and also the original apps and charts reloads faster.)
Any reasons and solutions ?
Thanks ,
Kartik
Hi @Kartik2
If NPrinting is not reporting in task execution any issues and you see in task exectuion that the vendor should receive report then next step would be to:
bottom line is - if your report is produced and you configured recipient of the report with correct email address then the issue is not in NPrinting but in SMTP mailing system.
cheers
Vendors are getting the body of the mail but not the attachment.
Well... give all inforamtion you have so we can help you with this.
Hard to add more to this with this limited information.
cheers
We were getting warnings in task execution
Hi @Kartik2
Have you read those warnings? They say everything we need to know-right?
Also have you tried searching for this error on community- you would see this topic then: https://community.qlik.com/t5/Qlik-NPrinting/Reports-occasionally-fail-ERROR-Value-cannot-be-null/td...
For starters I would take one of the users/vendors who throw the error and try to re-applied their respective filters in Qlik Sense app and see if all objects render as expected - have you done that as a troubleshooting step @Kartik2 ? (you can use user id and paste it in url when previewing any other user to figure out which id represent what user).
I have nothing else to add to it. The problem is in design of the Qlik app and the report or potentially in timing as well but we dont see this here so we cant tell
cheers
Hi @Lech_Miszkiewicz , we were using lot of calculated dimensions and default filters , can i take those calculated dimensions under variables and use them?
Hi @Kartik2
It is hard to say what you can or cannot do. I am afraid I will not be able to help you designing it as such process requires thorough understanding of your whole data model and objects you are using which seems to be astruggle judging by the nature of the current topic.
It seems to me that this is a problem of not understanding requirements of how to build NPrinting report and the fact that proper built of NPrinitng report is in 90-95% based on proper design of Qlik Sense app in a first place. Most of people who post here about similar issues have or had exactly that very problem - they did not take into account how NPrinting works, what is supported and what is not and how you need to model your Qlik Sense app to have fully supported and well working and designed report. What most of people do is get a Qlik Sense app in whatever shape or form it is in and try to use it for NPrinting hoping that it is only drag&drop exercise which it is not. I am not blaming anyone for doing this, I am just pointing to reasons why such issues arise.
cheers
Yes by default filters I mean default bookmarks and for the calculated dimensions ,I will do the changes in the data load editor.
@Kartik2 , did you check in dashboard that data is there for that vendor code who are not receiving report?