This seems more a DNS configuration issue than a Qlik NPrinting issue. You could try to reach Qlik NPrinting from an external point by using its IP address: if it works the issue is related to the DNS configuration.
Best Regards,
Ruggero
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I have tried using the public IP and it returns the same site can't be reached error.
Is there any other configuration that needs to happen on the Nprinting side? Because the local host url is still working although I changed it in settings to the public dns url.
