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craig157
Creator II
Creator II

nPrinting Error - Access Violation at Address 0040A3EF

Hi All,

 

Having some major errors when running my nPrinting On-Demand reports.

No changes were made but just has stopped working.

I have been passed on this software with minimal instructions so I'm not sure if I'm missing plug-ins (For example I can't see the Queue dropdown bit when I open QV Desktop)

 

Does anyone know how to resolve the error as causing quite a few issues since users can't obtain reports.

 

Thank you,

Craig

 

 

Unexpected error occured during On-Demand request processing. Access violation at address 0040A3EF in Module 'NPrintingSvc.exe'. Read of address 00000000

craig157_0-1599058681999.png

Running on NPrinting 16.4

Labels (2)
2 Replies
craig157
Creator II
Creator II
Author

Might have found a solution but it might not be related! 

So when I run the button I am sending a 'Customer Name' parameter through.

In this instance our customer name contained a forward slash character "Example Company T/A Blahblah Ltd" 

When we removed the special character the reports were running fine again.

If this sounds about right then I will update the solution?

Lech_Miszkiewicz
Partner Ambassador/MVP
Partner Ambassador/MVP

...and I am guessing you were trying to create file containing customer name as part of file name, which is not allowed due to this character?

 

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.