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KHRao
Partner - Contributor III
Partner - Contributor III

unable to add/remove recipients in qlik nPrinting

Hi Team,

I am unable to add recipients and unable to remove existing recipients. When I add new recipients in email message tab in nPrinting then admin mail ids are getting duplicated but mails are not going to new recipients. I had gone through the so many links but I couldn't get the correct answers. 

Please find attached screen shots for your better under standing.

Labels (2)
1 Solution

Accepted Solutions
Lech_Miszkiewicz
Partner Ambassador/MVP
Partner Ambassador/MVP

Hi @KHRao 

Regarding your point - please invest time to provide us with correct information. Clearly you are not using NPrinting 17.0 as it did not have features from screenshots hence the question is why have you chosen wrong label for your post? Please correct it and let us know version you are actually using. 

 

now back to your question --- Sorry, but you missed my point. 

Adding and removing users from reports should be done via [Users/Groups] tab in publish task - see screenshot:

Lech_Miszkiewicz_0-1686210436813.png

Then on Email message tab you simply choose one or few options like this:

Lech_Miszkiewicz_2-1686210624734.png

 

Yes you can add max to 100 emails on the Email message tab to [To] section (by hard coding it)  but this is not how NPrinting meant to work. By hard coding those users there you are losing proper relationship between report-recipient which should be maintained via [Users/Groups] tab as well as by Destinations tab which will define how users will receive your report(s).

The fact that you have some manual entries there and resulting duplication out of it just proves that solution  should be rethinked and changed. 

My workflow typically is:

all this is well described on https://help.qlik.com and the links I provided are just subset of all documentation from help site.

 

That would be setup I would do - If you wish to do otherwise that is your choice.

hope this helps.

cheers

 

 

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.

View solution in original post

5 Replies
Lech_Miszkiewicz
Partner Ambassador/MVP
Partner Ambassador/MVP

Hi. 
Looks like you are new to Qlik Nprinting. Make sure you study documentation on https://help.qlik.com on how to add users to reports as you need to change your understanding on how things work in Nprinting

recipients should be configured as users with equivalent role and added to publish task. In next turn from dropdown you would just pick “user email”

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
KHRao
Partner - Contributor III
Partner - Contributor III
Author

Hi Lech_Miszkiewicz (MVP),

Thank you for your immediate response, We are using this nPrinting software since one and half year. Every day we are distributing some Qlikview reports by email. Now we want to add new recipients and want to remove some recipients. As attached screen shot with my previous mail. When we adding new recipient's then admin mail id is getting duplicated and we couldn't find provision for removing mail ids. As we observed that no existing mail ids are not showing in mail message tab in nPrinting.
Lech_Miszkiewicz
Partner Ambassador/MVP
Partner Ambassador/MVP

Hi @KHRao 

Regarding your point - please invest time to provide us with correct information. Clearly you are not using NPrinting 17.0 as it did not have features from screenshots hence the question is why have you chosen wrong label for your post? Please correct it and let us know version you are actually using. 

 

now back to your question --- Sorry, but you missed my point. 

Adding and removing users from reports should be done via [Users/Groups] tab in publish task - see screenshot:

Lech_Miszkiewicz_0-1686210436813.png

Then on Email message tab you simply choose one or few options like this:

Lech_Miszkiewicz_2-1686210624734.png

 

Yes you can add max to 100 emails on the Email message tab to [To] section (by hard coding it)  but this is not how NPrinting meant to work. By hard coding those users there you are losing proper relationship between report-recipient which should be maintained via [Users/Groups] tab as well as by Destinations tab which will define how users will receive your report(s).

The fact that you have some manual entries there and resulting duplication out of it just proves that solution  should be rethinked and changed. 

My workflow typically is:

all this is well described on https://help.qlik.com and the links I provided are just subset of all documentation from help site.

 

That would be setup I would do - If you wish to do otherwise that is your choice.

hope this helps.

cheers

 

 

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
KHRao
Partner - Contributor III
Partner - Contributor III
Author

Hi Lech_Miszkiewicz (MVP) ,

Thanks for your immediate response, Please find below steps which I have done as per your shared links. Please let me if I went wrong. Though I have done as per documents, one recipient only got the mail other 2 recipients are not received it.


Created 3 users
[cid:f7140a95-2e37-438d-8da1-197e5285d4c2]
similar way created 2 more users
Assigned groups
[cid:76c725b0-0479-47e2-b13a-1f25d4a62c82]
Assigned roles to all 3 users
[cid:030c6915-1657-41c2-ab9c-c9b8f78fc453]
Created task
[cid:02d15b21-6610-4fc6-9bce-d61df81665b5]
Assigned Qlikview report
[cid:aa0393e5-107f-43b3-840d-fba2cb951d26]
Attached users to this report
[cid:9e28852b-c8d2-43b0-a2ca-00ee26505021]
Destination of the report
[cid:9ccfccc9-7cbb-4351-bcbc-929c64a7111f]
email message: I haven't added any recipients in this tab, just gien subject and body
[cid:d47c766a-466a-4453-b2ba-dee47865688e]

One recipient only got the mails other not received.
[cid:4d1a3348-033a-40af-9e46-3d8cee8877f1]



Lech_Miszkiewicz
Partner Ambassador/MVP
Partner Ambassador/MVP

Hi. For some reason there are no screenshots in your last post. Can you fix that so i can review. 
Also:

  • what do you see in task execution view?
  • are all users from your company? Maybe smtp server blocks emails from going out. 

cheers

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.