As part of our ongoing SaaS product roadmap, we are excited to announce the launch of Qlik Sense Business, our newest SaaS offering designed to help groups and teams collaborate on analytics and make faster data-driven decisions.
Is this the same as Qlik Sense Cloud Business?
No, and it’s not just a name change, either. Qlik Sense Business is a new, enhanced offering with more capabilities that groups and teams can use to build and share apps for greater discoveries.Qlik Sense Business runs on Qlik Cloud Services, our cloud-native, Kubernetes-based SaaS platform that also hosts Qlik Sense Enterprise. Qlik Sense Business users will now benefit from the same speed, performance, and availability as our enterprise SaaS users. Additionally, Qlik Sense Business also shares the same enhanced and redesigned user interface, cloud hub, and management console as Qlik Sense Enterprise on Qlik Cloud Services. Qlik Sense Business users benefit from:• Full Qlik Sense analytics capabilities, including the Associative Engine• All of Qlik’s latest augmented intelligence capabilities, including insight suggestions• Drag-and-drop app creation and fully interactive apps • A personal space to create your own content and share with anyone you wish• Five shared spaces where your team members can do-develop and share apps • Direct data connectivity to over 40 data sources• Automated data refreshes
The global roll out of Qlik Sense Business is underway. Be one of the first by to start your 30-day trial now.You will be able to create your tenant in minutes, and begin creating and sharing apps immediately – all without any downloads or installations.If you’re ever ready for more enterprise features – additional governance, API integrations and more data capacity – you can easily upgrade to Qlik Sense Enterprise on Qlik Cloud Services at any time.Currently a Qlik Sense Cloud Business user? Stay tuned for upcoming details next months. We’ll tell you how you can migrate from Qlik Sense Cloud Business and subscribe to Qlik Sense Business. You’ll also be eligible for a limited-time offer savings when you migrate your existing cloud subscription.
For almost 30 years, Qlik has been at the center of helping businesses achieve these same outcomes through innovative, highly performance associative technology, vibrant visualizations, and, most recently, AI and conversational analytics. We are proudly bringing modern analytics to the warehouse floor, the emergency response team, and the boardroom, and we will continue to drive our vision of augmented intelligence, where machines make humans more productive, insightful and, well…human.
But analytics technology is moving at breathtaking pace and we are not naïve enough to believe that Qlik can do everything. This is the rationale for our open platform approach, and it has served our customers well. Most companies today have specialized analytics solutions for risk calculation, cybersecurity, marketing, and more. Enterprises also leverage reporting packages to create cubes and marts for regulatory and financial reports, often tightly coupled with their financial suite. Companies are getting more comfortable with open source analytics tools like R and Python and emerging technologies in Machine Learning are also changing the game for industry leaders. And yes, we even acknowledge that most departments that own Qlik have a neighbor across the building using Tableau, Power BI, or some other visualization tool. (You should introduce us when you get a chance…)
To maximize return on all your analytics investments, you need data. Lots of data…delivered securely according to business rules without cumbersome IT projects. You have been hearing a lot from Qlik about the importance of data literacy and data democratization. We’ve been advocating the importance of being able to understand and argue with data, and have introduced Qlik Data Catalyst as a cornerstone product of this vision – allowing our customers to profile, manage, and securely deliver data from any source to any analytics platform. But what about all the data you’ve already worked on getting into Qlik?
Today we are upping the ante as we announce the General Availability of Qlik Data Catalyst QVD Catalog. This is a game changer for our customers, allowing them to not only profile and catalog their QVDs for Qlik use, but also blend them with non-Qlik assets and share them downstream to any analytics platform. That’s right, we are now enabling the sharing of data previously locked in Qlik with any application. Why would we do this?
Well, it sends a very clear message on just how committed we are to data democratization and open platforms. We of course feel that Qlik is the best choice for analytics, and using QVDs in Qlik products drives an unparalleled user experience. But data goes way beyond even the use cases Qlik supports. So, if you are looking for a way to unlock your data, including QVDs, to share across the enterprise, the search is over. Qlik wants to be your partner for driving true transformation across the enterprise through data democratization and enhanced data literacy. At Qonnections this year, Mike Capone said on the main stage, “we are deadly serious about data.” We intend to keep proving it.
What's New - Qlik June 2019
Starting with Qlik Sense, we continue to drive an improved visualization and creation experience. With this release comes two new chart types and improvements to our bar chart and map object.
Trellis Container - shows a master visualization broken out by dimension value into a series of charts as an ideal way to track trends.
P&L Pivot Table offers advanced customization options to help with financial reporting, great for showing things such as profit and loss statements – which has been highly requested by our customers.
Bar Chartimprovements– allows for more control and styling options - such as borders, labels and even the use of measures without dimensions.
Map object - includes a new exploration menu option that allows consumers to toggle layers, labels and other settings to style the map interface.
With regards to advanced authoring, we now have a grid layout option for small devices, allowing developers to choose the rendering method on small form factors (e.g. mobile devices). We have also added a copy cell feature allowing people to re-use values from tables in Qlik Sense applications. In addition, we have added a new container object with improved design capabilities.
With Qlik Sense Mobile, we now support push notifications in our iOS and Android mobile apps, with links to Qlik Sense apps, allowing administrators to send notifications to users in scenarios such as system events, new versions of available analytics and other useful notices.
As part of the June release, we’ve added some key features to our multi-cloud deployment options, including Qlik Sense Enterprise on Kubernetes and Qlik Cloud Services (enterprise SaaS). We’ve enhanced our cloud hub with additional tenant management and content organization features, and we have also added the ability for users to export data and visualizations to a variety of output formats such as Excel, PDF, and image. As always, expanding data connectivity is a priority in our development efforts, so we have added Teradata and S3 connectivity. Finally, we’re announcing support for Qlik Sense Enterprise on Kubernetes to run on the Red Hat OpenShift platform.
We are also delivering some notable features in Qlik NPrinting which will provide an improved user experience while streamlining efficiencies. A new user import task API enables customers to ensure they have the most up-to-date distribution lists by running import tasks via APIs. Advanced search filters are now supported for both QlikView and Qlik Sense reports. And we have made usability improvements to Qlik Sense on-demand reporting with a “quick report” option - giving users fast access to requests and generate predefined reports.
Out in just a few days, the June 2019 Qlik Data Catalyst Release will include two key high-value features. First, a new QVD Catalog capability of QVD structures for Qlik Sense and QlikView. This solution includes a full scan of your Qlik Sense and QlikView environment, on-boarding, profiling, and auto-tagging of data elements in QVDs, and the ability to inventory, catalog, and leverage QVDs in Qlik and non-Qlik BI environments. The solution will also enable you to leverage Qlik Data Catalog's Prepare module to blend QVD and non-QVD structures for a diverse set of analytics use cases.
Second, Qlik Data Catalyst will introduce a graphically rich, interactive Data Lineage capability, which will provide users with clear visibility of how data was sourced, which transformations were applied, and which systems consumed the data. This will enable clarity specific to the data that users are evaluating and will give power to the data steward, providing the ability to understand and react to the impact of logic and schema changes to upstream and downstream systems.
For our QlikView customers, in addition to rolling out updates to the Dual Use Licensing program, we also are improving the QlikView customer journey in other ways with our new QlikView Governance Dashboard and Qlik Sense License Monitor providing our customers with greater insights into QlikView app characteristics and license usage. By supporting Dual Use Licensing and providing a unified license key, Qlik is driving toward a one user, one license, one analytics experience vision culminating in the delivery of a single access point for both QlikView and Qlik Sense.
With all this, along with the Open GA of Qlik Insight Bot and additional enhancements to the Qlik Associative Big Data Index, we are extending the value and reach of our platform by enabling new ways to make faster and easier data-driven decisions.Please view some of these features in the What’s New video or visit the Qlik Help Site for additional product information.
And Register to become a Qlik Insider -a quarterly webinar series where you can get an inside look at the latest capabilities in Qlik’s platform.
Several major changes have recently been made to the QlikView and Qlik Sense Dual Use Licensing offer. These changes make Dual Use Licensing more flexible, easier to qualify for and simpler to implement.
First, we’ve opened-up a subscription option, which accommodates a Capacity licensing model for greater flexibility, so you don’t have to worry about the complications associated with a mixed site (perpetual and subscription). You’ll be able to leverage new functionality sooner and adopt a more unified approach to Qlik product usage. And now, to leverage Dual Use licensing, you can either convert Session and Usage CALs directly to subscription to take advantage of the Capacity model or convert them to Named User and Doc CALs then to the standard Professional and Analyzer licensing model for Dual Use.
QlikView Customer Journey -- Dual Use Licensing
To utilize Dual Use under subscription, there is a 40% uplift on annual QlikView maintenance for a 3-year term. Under the perpetual model, Dual Use licensing is available for a 30% uplift on your annual QlikView maintenance.
We’ve also removed the July 1, 2018 offer cut-off date to make it easier to qualify for QlikView and Qlik Sense Dual Use Licensing. This means, regardless of QlikView version or when you initially purchased QlikView, you are eligible* for the Dual Use offer, so long as you’re current on maintenance (Federal and accounts with Enterprise License Agreements continue to be ineligible). Additionally, you are not required to upgrade your release, though we strongly encourage you to use the current version to leverage Professional, Analyzer, Capacity licensing; unified licensing (described further below); and QlikView links in Qlik Sense Enterprise on Qlik Cloud Services and Kubernetes. Conversion to Dual Use remains a one-time event.
Unified licensing, available with QlikView and Qlik Sense April 2019 releases, aligns licensing of QlikView and Qlik Sense, entitling users to both products using a single license key enabled by the Qlik Licensing Service (QLS), to simplify Dual Use adoption. Unified licensing supports Qlik’s one user, one license, one analytics experience vision (formerly known as 1x1x1), with the goal to deliver a single access point for both QlikView and Qlik Sense, bringing the products closer together. Functionality providing greater alignment between products will be delivered later this year.
Qlik Dual Use Services help simplify Dual Use adoption preparing you to maximize your investment, whether creating new apps in Qlik Sense or transitioning existing apps from QlikView to Qlik Sense.
Furthermore, our new version of the QlikView Governance Dashboard provides a Sense Profile Score to answer questions about different QlikView app characteristics. More information can be found in this blog post. This app can be downloaded for free from the Qlik download site.
Contact your account manager for more information on QlikView and Qlik Sense Dual Use licensing.
*Exceptions: CPU Cores or IAS Server licenses
We recently released updated functionality within the QlikView Governance Dashboard and the Qlik Sense License Monitor to provide greater insight into QlikView app characteristics and license usage for customers leveraging Dual Use Licensing.
The QlikView Governance Dashboard now includes a new Sense Profile Score, which gives customers an easy way to determine how compatible and convertible their QlikView apps are with Qlik Sense. This supports planning and implementation efforts of app migration from QlikView to Qlik Sense. The Qlik Sense Profile sheet displays the following scoring:
User Adoption: How frequently and how recently each app was used (grading based on the past 90-days)
Object Density: Number of sheet objects by sheet in the QlikView app (more than 12 may be difficult to re-create in Qlik Sense)
Object Compatibility: How many sheet objects in each app are not compatible with Qlik Sense.
Sense Profile: A composite score comprised of weighted User Adoption, Object Density, and Object Compatibility scores.
Plus, Unused Sheets by app indicates which sheets you should consider removing before re-scoring and prioritizing for Qlik Sense migration. And Custom Configuration of profile scoring provides a threshold and relative weight within each component of the Sense Profile Score. You can find the QlikView Governance Dashboard on the Qlik Download Site by logging in.
Governance Dashboard - Sense Profile Score
The Qlik Sense License Monitor now allows Administrators to holistically monitor their Qlik Analyzer and Professional license consumption across both Qlik Sense and QlikView. This gives organizations the ability to answer questions such as, “Are we running out or licenses?” or, “What is the history of usage?” A bonus is that this is done at an aggregate level, which is in full compliance with GDPR regulations on personal data.
Qlik Sense License Monitor
These capabilities signify another milestone toward bringing QlikView and Qlik Sense closer together. By supporting Dual Use Licensing and providing a unified license key, Qlik is driving toward a one user, one license, one analytics experience vision culminating in the delivery of a single access point for both QlikView and Qlik Sense.
Visit the Qlik Monitoring & Administration community group for further discussion on these topics.
More news to come later this year. In the meantime, visit the QlikView Customer Resources web page for more information.
What is it?
The Emergency Response Drone demonstrates how the Qlik platform and our approach to Augmented Intelligence can assist emergency responders to ensure units respond efficiently based on observations from multiple data feeds including drones and other sensors. The drone detects objects and sends them to the Qlik Core web application. This application allows the 911 Operator to make decisions based on data from the field in order to provide appropriate recommendations of which units to deploy. The drone has an onboard camera which recognizes and tracks the people, cars and hazardous material involved in an incident – in this case a multi-vehicle collision. This data is being aggregated in Qlik Core which is also running locally on the drone in order to calculate a risk score. The risk score is used to automatically recommend which resources should be sent to the scene of the incident.
Qlik Core app providing response recommendations to 911 operator
The Emergency Response Drone is an industrial-grade DJI hexacopter with an AWS DeepLens camera as payload. The DeepLens is an Amazon edge device that leverages deep learning AI. We run Qlik Core inside a Docker container on the camera. Data is streamed to the Qlik Core web app via the cloud. Our Qlik Core web app leverages the same Qlik Associative Engine we all know and love to provide responders with fast and efficient recommendations.
How does the AI detection work?
The DeepLens runs a type of convolutional neural network called a Single Shot Detector which can quickly identify multiple objects and return bounding boxes of where each object is found in each frame of video. It leverages a resnet-50 architecture and was finetuned from Imagenet which is a popular base model that can classify 1000 different types of objects. For this project, we wanted to detect specific objects such as hazardous material placards and paramedics which weren’t in the Imagenet model. We also wanted to improve the accuracy, so we used annotated images from the video of the collision. We wrote a custom add-on to Adobe After Effects in order to leverage their motion tracking in order to produce the annotation files. Our model was trained with roughly 5000 labeled images and another 1000 images were used to validate the model. Through hyperparameter tuning and brightness/contrast/color augmentation, we were able to achieve over 80% mean average precision. The training was performed using AWS Sagemaker. Sagemaker helps facilitate deep learning through Jupyter Notebooks and S3 storage.
How does Qlik Core work?
Having this information from the Qlik drone can help shape the response plan by sending specific types of resources to the emergency while not over-prioritizing the response, which ensures responders have the capacity for other emergencies that might occur. Data from the drone and emergency response vehicles are later uploaded into the Qlik Sense application in the cloud for post-incident analysis.
Qlik Core app providing Incident Commander improved situational awareness
What else can this be used for?
In addition to this multi-vehicle collision scenario, this system could be applied to many other use cases. We’ve already begun discussing the potential of using this to assist responders during massive floods. We have also explored how this could be useful in several humanitarian efforts such as assisting woman and children with foraging for firewood and monitoring water holes near refugee camps.
Ottawa Flood application by GINQO
This project took a lot of effort from a large team. We are very grateful for all the work from the following people and agencies: Qlik (Todd Margolis, Aiham Azmeh, Elif Tutuk, Chuck Bannon, John Trigg, Anthony Alteraic, Robin Muren, Johan Persson) City of Ottawa (Deputy Chief Greg Furlong, Project Manager Rebecca Anderson, Ottawa Paramedic Service, Ottawa Fire Services, Ottawa Police Service) GINQO (Martin Curtis, Mike Ellis)
This is only the beginning for the Emergency Response Drone and the impact it will have. More to come on this innovation and how Qlik continues to make a difference with our commitment to social responsibility and global humanitarian efforts.
Hopefully you’ve had a chance to learn about the latest exciting innovations we’ve made with our multi-cloud strategy in our April release. It included all of the capabilities needed to deploy Qlik Sense Enterprise entirely on Qlik Cloud Services (enterprise SaaS), as well as in a private cloud with Kubernetes, and/or in a hybrid scenario that combines both on-premise and cloud environments. Today, we offer you unparalleled choice in how you deploy analytics and migrate to the cloud. Most importantly, we are committed to supporting you on your cloud journey with you, whatever form it may take.
At Qonnections we really enjoyed hearing your questions and feedback. Based on what we heard, here’s a recap of the top five things you need to know about Qlik Sense Enterprise on Qlik Cloud Services:
It’s Qlik Sense Enterprise: Qlik Cloud Services is simply a deployment option for Qlik Sense Enterprise - not a separate product, not a separate license. By deploying on Qlik Cloud Services, you’re getting all the features and value of Qlik Sense Enterprise – associative difference, augmented intelligence, collaboration, etc. – without the infrastructure costs; managed by us. If you are already running Qlik Sense Enterprise on Windows you can add this SaaS option to your deployment today.
Containers are key – the foundation of Qlik’s multi-cloud strategy is a cloud-native, Kubernetes-based architecture. This architecture facilitates not only general scalability, but also more efficient, elastic scale that utilizes resources only when you need them and helps lower your total cost of ownership. It also allows portability across multiple environments, enabling the ability to run multiple environments in one deployment. And, it provides a great, long-awaited deployment option for Linux users, since Kubernetes can be installed on Linux operating systems.
A reinvented user experience – cloud analytics use cases demand broader self-service, collaboration, and consumption. With that in mind, we made some design updates to give the right users simplified management and control. Content management features are available right in the cloud hub, enabling individuals more control over how they organize content. In addition, the new cloud management console eases site management for administrators. And shared spaces, a new workspace paradigm, allow developers to easily co-create content together.
It’s already part of your subscription – if you have a Qlik Sense Enterprise subscription, you have access to all three deployment options for Qlik Sense Enterprise – Qlik Cloud Services, Kubernetes, and Windows. The cost to deploy on our cloud and leverage our resources is included in your subscription.
It’s not Qlik Sense Cloud Business: our April release includes all of the features you need to deploy Qlik Sense Enterprise on our cloud or yours. But, we know many of our Qlik Sense Cloud Business customers are eager to use the new cloud hub and benefit from the performance of our new architecture. Stay tuned for updates coming soon about how we’ll help you transition to a new Qlik Sense Business SaaS offering.
The most important thing we want you to know is that Qlik Sense Enterprise on Qlik Cloud Services is available for you now.
Check out the video below by our own Mike Tarallo who takes you on a tour of some of the latest features and content management capabilities available in Qlik Sense Enterprise on Qlik Cloud Services.
We are pleased to unveil QlikView April 2019, which you may recognize as being outside our typical QlikView release cadence. This release coordinates with the Qlik Sense release because the functionality included with QlikView April 2019 takes a major step in bringing QlikView and Qlik Sense closer together.
Core to our strategy is to drive Qlik Sense adoption across the QlikView user base. Qlik Sense is an ideal end-to-end modern analytics platform for QlikView users developing new applications and for new use cases.
The April 2019 release includes unified licensing, which gives each user a single key to access both QlikView and Qlik Sense, particularly valuable to those who have taken advantage of dual-use licensing. Unified licensing reduces license management challenges and improves compliance1. Furthermore, through compatibility with the Qlik Licensing Service, customers have an increased level of visibility into Qlik license usage. And, updates to the April 2019 Qlik Sense License Monitor give organizations better management across both products.
This release also includes the ability to link-to QlikView apps through a common portal within Qlik Sense. Users of both solutions can simply access the Qlik Sense Multi-Cloud Hub and launch their QlikView app on a QlikView server.QlikView Links within Qlik SenseFinally, April 2019 brings the introduction of a new App Profiler within the QlikView Governance Dashboard. The App Profiler answers questions about different QlikView app characteristics, so you can identify which would be the most viable candidates for migration to Qlik Sense. Answer questions about apps most-frequently used, complexity, and compatibility with Qlik Sense. You may also configure thresholds corresponding to the App Profiler’s findings. QlikView Governance Dashboard -- App Profiler
Additional functional updates driving product unification are planned later in the year. You can download QlikView April 2019 here. Follow this blog for more information.
You must be on QlikView April 2019 and Qlik Sense April 2019 releases or later to leverage unified licensing.
Qlik Sense April 2019 sets us apart from the competition with significant advancements to our multi-cloud capabilities and the introduction of our new market leading AI offering, Associative Insights. This release continues to support our position as a leader in the market and the only BI & Analytics solution that supports the diverse needs of customers looking to execute their cloud strategy and push the boundaries with Augmented Intelligence.
Check out the live What's New Demo app
Learn what's new in this brief video:
To begin, Qlik Sense April 2019 introduces a new Enterprise SaaS deployment option, running on our multi-cloud Kubernetes architecture and giving our enterprise customers more flexibility and choice on where they deploy Qlik Sense Enterprise. This new capability allows users to consume, create and reload apps directly on Qlik’s hosted SsaaS cloud environment, Qlik Cloud Services, and also allows them to deploy Qlik Sense Enterprise in their own public or private cloud infrastructure using Qlik Sense Enterprise on Kubernetes. No matter which deployment option(s) you choose, you get all of the benefits of Qlik Sense Enterprise. All deployment options for Qlik Sense Enterprise – including Qlik Sense Enterprise on Windows – work cohesively as part of a multi-cloud deployment framework.
You will also find in this release the much-anticipated augmented intelligence capability - Associative Insights. This unique and powerful new feature combines our associative and cognitive engines to suggest hidden insights in data for users to explore. Our Associative Engine uniquely identifies the data values that are unrelated to your selections, and our Cognitive engine can now analyze those unrelated values and reveal the most significant insights that might have been overlooked. Associative insights, provides users with peripheral vision, and prompts them to ask additional questions to bring about new, and potentially transformative, discoveries across data sets.
With this release, we are also including several new QlikView features, making it easier for our QlikView customers to adopt Qlik Sense for dual-use. This includes a new unified licensing capability, which allows organizations to unlock both QlikView and Qlik Sense with a single license key, and integrated links to QlikView apps from select Qlik Sense environments. Providing a central hub for users to access both QlikView and Qlik Sense apps. These features make it possible for organizations using QlikView to add Qlik Sense and take advantage of our latest innovations.We continue to add new and improved visualizations and mapping capabilities, such as:
Bullet chart - great for tracking goals and showing targets combined with color banding to depict your defined ranges in a clear and organized fashion
New Bar & Area chart – a variant of the standard bar chart giving more flexibility when applying labels to stacked bar charts, showing percentage differences or showing dimension values on the bars.
And, our native map chart now has a new background layer that can use any image as a map background. This is great when using custom drawings that require GPS coordinates to analyze specific dimensions – specifically things such as: floor plans/space layouts, hardware positioning, parking grids, stadium seating, transit routes, and much more.
We have also released a new iOS app -Qlik Sense Mobile for Blackberry client, which is a containerized version of Qlik Sense Mobile supporting advanced management and security for BYOD (bring your own device) environments.
We have added new task notifications to Qlik NPrinting, allowing greater efficiency for administration as well as extended Qlik Associative Big Data Index functionality with additional "live" mode aggregation options in a KPI object, e.g. sum/min/max/avg. As mentioned, all of this content, and much more, will be featured at Qonnections, which is just a month away!
The more you understand about what’s possible with our platform, the more you and your organization can benefit from it. Register now for our May 29 Qlik Insider session for a live, exclusive look at the Qlik April 2019 release, including the newest features and extensions to our platform.
Please download the latest product releases from our customer downloads site and let us know what you think in the comments below!
Yet, in the field of business intelligence, making information more usable--more available, understandable, and digestible--is often an exercise in simplifying the experience. We summarize information because most raw data is too detailed for us to process. We distill huge amounts of complex data into simply displayed KPIs so that humans don’t have sift through rows and columns of data for insight. And we process data through machine learning algorithms to discover patterns that would take humans years to discover. All of these efforts are intended to make the process of generating actionable insights from data simple.
Human beings prefer what is simple.
Even business users with access to nicely designed but complex dashboards often prefer the simplicity of interfacing with a knowledgeable and delightful data analyst. It's simpler to type questions into a chat window than it is to navigate content from a BI portal, where oceans of data can feel like mountains of sophisticated analytic content. For everyday business users, it's easier to ask content creators for simple answers than to search for an answer like the proverbial needle in a haystack.
This is why at Crunch Data (acquired by Qlik earlier this year), we created we created CrunchBot.ai—an AI-powered bot for conversational analytics built on Qlik’s Associative Engine.
We built what is now called Qlik Insight Bot with the idea of providing conversational access to data insights as easily as conjuring trivia and music playlists from Alexa. We believe conversational analytics will be the key to delivering value to users who struggle to adopt analytics in general, users who prefer to work with data analysts as intermediaries, and even users who only sometimes struggle to grasp new analytic content.
I have spent years working with customers to drive value from data, first as a Qlik employee, and then as a co-founder of a small consultancy specializing in Qlik-related data engineering projects. It was clear to me that no matter how well an application suited a particular set of users, there would be another set of users for whom our solutions lacked the accessibility to deliver maximum value.
At one of my favorite companies, a giant multinational corporation known worldwide for its excellent software for small business and personal tax software, we built a set of Qlik apps on data from Hyperion and other sources, and we were broadly successful rolling out this sophisticated capability and content to the finance and HR groups. Both application sets worked beautifully for their respective audiences, with a relatively high degree of data literacy and domain expertise. But when providing access to a wider contingency, specifically to budget owners and people managers, we (predictably) found that broad simplifications were required to make the applications usable.
Budget owners just wanted answers generated in a simple manner:
What is my budget?
How much budget is remaining for this quarter? How about this year?
Which employees are spending the most on travel?
Show me spend for each sales rep.
People managers wanted to ask simple questions such as:
What is my net promoter score?
How does my net promoter score compare to the entire company?
Which employees with a high retention rating are at risk for attrition?
Predict attrition be over the next 6 months?
Predictably, it was easier for new users to get answers from their finance and HR business partners than it was to find them in an application built for Finance and HR.
Instead of asking developers to create custom views tailored to the specific needs and skill sets of different user groups, the advent of AI now allows organizations to offer a conversational analytics experience to complement visual dashboards, creating a new paradigm in which users can ask any questions about their data using natural language. We designed the Qlik Insight Bot to fulfill this exact purpose--to act as an analytic intermediary, in the same way that an analytics expert might intermediate on behalf of a casual business user.
The Qlik Insight Bot is now available, allowing users to type in natural language (NLP) questions consisting of every possible combination of dimensions, measures, and visualizations. It applies machine learning algorithms to find patterns, root causes, and anomalies, then responds in natural language (NLG). It frees the data analyst from constantly serving their less analytically inclined users, it and empowers the casual business user with an easy ramp into data literacy. Users can ask precise questions directly to the Insight Bot, and the Insight Bot responds in sub-seconds with answers and analysis that might take a human analyst several hours to create. Users have access to any answered available from Qlik Sense application, and they access it in the most natural, simple way possible.
This is not to say that simplicity is enough or desirable. Users rarely lack follow up questions, and a simple question and answer session with most any other "chat bot" available is a pale, half comparison to the conversational analytics enabled by the Qlik Insight Bot.
The difference is that other chat bots are limited to superficially answer questions. The Qlik Insight Bot engages users in meaningful dialog, inviting casual users not just to ask questions, but to discover and explore a depth of insight behind answers. When a user asks a question of the Qlik Insight Bot, getting a direct answer is only the beginning of the conversation. After delivering a concise answer, Qlik Insight Bot uses the Qlik Associative Engine and AI (Augmented Intelligence) to deliver a visual depiction of the answer based on what it has learned from users asking similar questions. It then provides a natural language (NLG) interpretation from machine learning (ML) algorithms. The pattern detection and causality inferences are embedded into the response, suggesting what (i.e. what products, employees, or external factors) could be causing changes in the subject performance attributes. Notably, we are also able to infer cause from what is conspicuously absent from a trend, this capability being uniquely possible with Qlik's associative engine, a with no analogous feature in competing products
But I argue, that even this isn't enough. The unknown pundit who pontificated that "if something is made so simple that fools can use it, only fools will use it" remains unknown for good reason, but he or she did have a point.
Conversational analytics as delivered by the Qlik Insight Bot are possibly the best way, and certainly the simplest way, of engaging users in meaningful data analysis; but ultimately, depth in understanding comes from personally exploring data visually and performing one's own analysis. Expediency and data literacy may prevent some users from immediately taking the dive into visual exploration, but it's important for them to have the option. Because the Qlik Insight Bot runs on the Qlik Associative Engine, which understands and retains context, the same engine drives both visual and conversational analytics and creates a seamless experience across them. Being able to “bridge the gap”, users can enter conversationally, and the seamlessly dive into visual dashboards – in context – to explore further. The Qlik Insight Bot to persistently augments the conversation with links to the underlying Qlik apps, gently reminding its users that further insight is just a click away.
Charney Hoffmann Director, Consulting Offerings & Enablement