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lqthinguyen
Creator
Creator

An "emergency" ticket with Support Team

Please enlighten me with Qlik Replicate Support team contact information such as phone number and/or Portal to create an emergency ticket for Production.

 

Thank you

 

 

 

Labels (2)
3 Replies
lyka
Support
Support

Good Day,

How to contact Qlik Support: 
https://community.qlik.com/t5/Official-Support-Articles/How-to-contact-Qlik-Support/ta-p/1837529 

 

Phone Numbers for QDI

Qlik Data Integration:  
Standard Hours: 1-781-730-4060 
After Hours: 1-781-730-4022 

 

Thanks

Lyka

lqthinguyen
Creator
Creator
Author

Good evening

 

Thank you for the link and did followed the link but for some reason wasn't be able to create a ticket. I wonder if it's my email address or ? What do I need to provide to get the ticket creates..

sureshkumar
Support
Support

Hello @lqthinguyen 

As we checked over a call, the latency is happening due to slow read speed. 

To troubleshoot more, we requested a log and even shared a file share link to upload logs, but we haven't received the logs yet to analyze from our end.

 

Regards,

Suresh