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patbuchanan
New Contributor III

An error occurred - Unsupported file format

I'm using Qlik Sense 3.2 SR4 and have had several apps that are published that have stopped working with my daily reload tasks and not open when I try to open them in the published stream.  I just get an message saying 'An error occurred - Unsupported file format'

QSerror.PNG

I keep a copy of the apps in my work folder and I go to that app and it works fine and it lets me reload but when I try to republish this app it gives me the same error 'An error occurred - Unsupported file format'.  The only solution I've found is to delete the Published app and re-copy/publish the app from my work folder but that gives me a new appid and breaks the links/shortcuts that the users have already made which they are giving me push back on...


I looked in Chrome and see this too:

QSerrorDetails.PNG


My app also uses Section Access:

Section Access;

Load * Inline [

  ACCESS, USERID , GROUP , REDUCTION_ACCTNUM , OMIT

  ADMIN , INTERNAL\SA_ENGINE , * , * ,

  ADMIN , INTERNAL\SA_HUB , * , * ,

  ADMIN , INTERNAL\SA_PRINTING , * , * ,

  ADMIN , INTERNAL\SA_PROXY , * , * ,

  ADMIN , INTERNAL\SA_QLIKVIEW , * , * ,

  ADMIN , INTERNAL\SA_REPORTING , * , * ,

  ADMIN , INTERNAL\SA_REPOSITORY , * , * ,

  ADMIN , INTERNAL\SA_SCHEDULER , * , * ,

  ADMIN , CORP\User1, * , * ,

  ADMIN ,   CORP\User2, * , * ,

  ADMIN ,   CORP\User3, * , * ,

  ADMIN ,   CORP\User4, * , * ,

  ADMIN ,   CORP\User5, * , * ,

  USER ,   CORP\User6, * , 'TERRITORY 2' ,

  USER ,   CORP\User6, * , 'TERRITORY 2 MANAGER' ,

  USER ,   CORP\User7, * , 'TERRITORY 3' ,

  USER ,   CORP\User7, * , 'TERRITORY 3 MANAGER' ,

  USER ,   CORP\User8, * , 'TERRITORY 1' ,

  USER ,   CORP\User8 , * , 'TERRITORY 1 MANAGER' ,

  USER ,   CORP\User9, * , 'TERRITORY 4' ,

  USER ,   CORP\User9, * , 'ACCOUNT MANAGEMENT' ,

  USER ,   CORP\User9, * , 'TERRITORY 4 MANAGER' ,

  USER ,   CORP\User10, * , 'K12 ACCOUNTS LARGE > 40K' ,

  USER ,   CORP\User10, * , 'K12 ACCOUNTS LARGE > 40K MANAGER' ,

  USER ,   CORP\User11, * , 'EDU TECH' ,

  USER ,   CORP\User11, * , 'EDU TECH MANAGER' ,

  USER ,   CORP\User12, * , 'ONBOARDING' ,

  USER ,   CORP\User12, * , 'ONBOARDING MANAGER' ,

  USER , CORP\User13, * , 'ONBOARDING' ,

  USER , CORP\User13 , * , 'ONBOARDING MANAGER' ,

];

Section Application;

16 Replies
Employee
Employee

Re: An error occurred - Unsupported file format

Hello Pat -

Just to clarify - is this using Qlik Sense Cloud Business? - as you posted this discussion in the cloud section.

I am aware that Qlik Sense Cloud - does not yet support Section Access - can you remove the section access statements - and see if this error no longer occurs - if you are using cloud - I am suspecting this may be causing the issue. I also put another set of eyes on this - just in case. kha

Thanks

When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.

Regards,

Mike Tarallo

Qlik

patbuchanan
New Contributor III

Re: An error occurred - Unsupported file format

Ah, sorry.  No, it's Qlik Sense Server, installed at our site.  I've updated the posting.

Employee
Employee

Re: An error occurred - Unsupported file format

*BUMP*

patbuchanan
New Contributor III

Re: An error occurred - Unsupported file format

Also, to note I can duplicate the app that is not working from the QMC and then it opens fine in my work location

tbrancazio
New Contributor II

Re: An error occurred - Unsupported file format

Hi Pat, has there been any further communication around this from Qlik in the past 2 or so weeks?

I received this error for the first time today on a new application build that I published to a stream.  We have been on Sense Server platform for over a year, and have been on Sense 3.1.5 since February, with plans to move to June 2017 soon.

The application also included a section access model that we use in quite a few application builds.  I duplicated the app and still received the error.  Followed Mike's instructions to remove the section access, loaded the data, and the app opened with no issues.  I then placed the section access back into the application, loaded, and it was fine.

I published the new version out to the stream and it is working fine right now, but you are right regarding the newly generated app ID and users losing 'my sheets' and breaking other links/shortcuts.

Looks like the issue is around the section access, but be nice to pinpoint exactly what may trigger it.

Thanks

Tom

patbuchanan
New Contributor III

Re: An error occurred - Unsupported file format

I changed the Owner of the App to a different user through the QMC and it will let me open the app, but the daily reload task still failed each day but when I looked at the Download Script Log the task did actually work even through it shows as  Status of failed.  It also, would not let me Publish an update to the app from my work space, it just keep giving me the same unsupported file format error.

I ended up having to delete the app and publish a new copy of it from my work space.  Also, I did remove all spaces in my section access file.  I had pressed the tab key and space bar several times to get the columns to line up where I could read it better but found a post on the community that that could lead to the problem I was having.

I'm planning on upgrading to the June release which hopefully helps too.

tbrancazio
New Contributor II

Re: An error occurred - Unsupported file format

Thanks for the insight.  I will keep an eye on spaces within my section access.

I republished it yesterday, and have ran a few task instances with no issues gaining entry into the application after the task completes.

Thanks again for the information.

Tom

ciplbi_support
New Contributor

Re: An error occurred - Unsupported file format

Hi All,

I am facing same issue. Please suggest best solution for this.

I am using Qlik Sense Nov 2017 release.

Thanks & Regards,

Neelam

Emmanuelle-Bustos
Valued Contributor

Re: An error occurred - Unsupported file format

Hi everyone,

We have same issue with Sense November 2017, no Section Access, any idea what is causing this? We have no clue how to troubleshoot it.