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MVP
MVP

Different presentation behavior on two machines

Hi everyone,

I'm trying to understand the reason for a different behavior experienced on different machines, on the same version of Qlik Sense Desktop (same is happening on Qlik Cloud as well).

On one machine, hovering over a chart, brings up the icons on top of the chart and hovering over a chart value (a bar, for example) brings up a pop-up with the values of the Dimension and of the Measure. Right-click on the chart opens a rectangular context menu (see screen shot).

On another machine, hovering over a chart does nothing, as well as hovering over a chart value. Clicking on the value brings up the pop-up, along with the selection bar. Right-click on the chart brings up the same icons, but not as a rectangular menu. Instead, the icons are presented in a circle.

Both machines are running Windows 10 and the latest version of Qlik Sense Desktop (April 2018). I tried it in the Qlik Sense Desktop itself, and in Chrome, and in Internet Explorer. Same behavior is experienced on the Qlik Cloud, which I believe is running the previous version of Qlik Sense...

Any ideas why is it happening, and how to solve it (I'd like to see the pop-up come up when hovering, on both machines).

thank you!

Oleg Troyansky

5 Replies
Employee
Employee

Re: Different presentation behavior on two machines

One is a touch screen - different behaviour

MVP
MVP

Re: Different presentation behavior on two machines

Hi Lisa,

thank you for your response! Yes, indeed one of the computers is a desktop with a "regular" screen and the other is a laptop with a touch screen. In this case, the touch screen feature causes reduced functionality in Qlik Sense - the ability to hover over the chart and see values without clicking is very valuable to me.

Is there any way to modify this behavior and to get the pop-up labels appear even on a touch screen? I'd hate to have to replace my laptop with an old-style non-touch screen just because of that...

Appreciate your insight!

thanks!

Oleg Troyansky

Employee
Employee

Re: Different presentation behavior on two machines

You can turn off the touch screen feature on windows using the device manager and this should then behave differently in Qlik Sense.

Employee
Employee

Re: Different presentation behavior on two machines

I have tried this and it works

MVP
MVP

Re: Different presentation behavior on two machines

Thank you very much! I'll give it a shot!

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