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Qlik Sense App Development

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beck110979
Valued Contributor III

From Cloud to Desktop

Hi Folks,

 

i got a Question, if i open my Desktop then i see the Qlik Cloud, what should i do to get in in my Desktop?

 

Thanks a lot

2 Solutions

Accepted Solutions
lmcsedyz
New Contributor II

Re: From Cloud to Desktop

Yes I did

1) disconect from the internet
2) run Qlik Sense Desktop
3) it wil tell you "The engine could not be unlocked. Please retry."
4) press retry once
5) connect to network
6) press retry again, iw you do not see Hub but error message press F5

Community Manager
Community Manager

Re: From Cloud to Desktop

Hello @beck110979

I can confirm that this has been identified as a bug with the Qlik Support team and they are working to solve it. 

A possible temporary workaround is to open the software while the computer is disconnected from the network (so for example in the "airplane mode" on laptops). It has worked for some, but not all. 

 

Best regards

-Mattias 

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7 Replies
lmcsedyz
New Contributor II

Re: From Cloud to Desktop

same here, and everyone i know - today

beck110979
Valued Contributor III

Re: From Cloud to Desktop

Hi Lmcsedyz 

 

did you solve your issue?

Re: From Cloud to Desktop

It looks that we are experiencing an issue with Authentication and Qlik Support is working on it.

A quick workaround (until this is fixed) is to set yourself offline (no Internet connection), close Desktop and try to open it again. Desktop opens correctly then and you can enable Internet access again and work with Desktop as expected.

lmcsedyz
New Contributor II

Re: From Cloud to Desktop

Yes I did

1) disconect from the internet
2) run Qlik Sense Desktop
3) it wil tell you "The engine could not be unlocked. Please retry."
4) press retry once
5) connect to network
6) press retry again, iw you do not see Hub but error message press F5

Community Manager
Community Manager

Re: From Cloud to Desktop

Hello @beck110979

I can confirm that this has been identified as a bug with the Qlik Support team and they are working to solve it. 

A possible temporary workaround is to open the software while the computer is disconnected from the network (so for example in the "airplane mode" on laptops). It has worked for some, but not all. 

 

Best regards

-Mattias 

I accept cookies.
beck110979
Valued Contributor III

Re: From Cloud to Desktop

Lmcsedyz Thanks a lot for your help

beck110979
Valued Contributor III

Re: From Cloud to Desktop

Hi Mattis thanks a lot for your help

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