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Master
Master

From Cloud to Desktop

Hi Folks,

 

i got a Question, if i open my Desktop then i see the Qlik Cloud, what should i do to get in in my Desktop?

 

Thanks a lot

2 Solutions

Accepted Solutions
Highlighted
Contributor II
Contributor II

Yes I did

1) disconect from the internet
2) run Qlik Sense Desktop
3) it wil tell you "The engine could not be unlocked. Please retry."
4) press retry once
5) connect to network
6) press retry again, iw you do not see Hub but error message press F5

View solution in original post

Highlighted
Employee
Employee

Hello @beck_bakytbek

I can confirm that this has been identified as a bug with the Qlik Support team and they are working to solve it. 

A possible temporary workaround is to open the software while the computer is disconnected from the network (so for example in the "airplane mode" on laptops). It has worked for some, but not all. 

 

Best regards

-Mattias 

I accept cookies.

View solution in original post

7 Replies
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Contributor II
Contributor II

same here, and everyone i know - today

Highlighted
Master
Master

Hi Lmcsedyz 

 

did you solve your issue?

Highlighted
Support
Support

It looks that we are experiencing an issue with Authentication and Qlik Support is working on it.

A quick workaround (until this is fixed) is to set yourself offline (no Internet connection), close Desktop and try to open it again. Desktop opens correctly then and you can enable Internet access again and work with Desktop as expected.

Highlighted
Contributor II
Contributor II

Yes I did

1) disconect from the internet
2) run Qlik Sense Desktop
3) it wil tell you "The engine could not be unlocked. Please retry."
4) press retry once
5) connect to network
6) press retry again, iw you do not see Hub but error message press F5

View solution in original post

Highlighted
Employee
Employee

Hello @beck_bakytbek

I can confirm that this has been identified as a bug with the Qlik Support team and they are working to solve it. 

A possible temporary workaround is to open the software while the computer is disconnected from the network (so for example in the "airplane mode" on laptops). It has worked for some, but not all. 

 

Best regards

-Mattias 

I accept cookies.

View solution in original post

Highlighted
Master
Master

Lmcsedyz Thanks a lot for your help

Highlighted
Master
Master

Hi Mattis thanks a lot for your help