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Not applicable

Iphone/IOS - The App has been closed

Hi

A customer wants to use Iphone to assist their employees travelling around every day.

Top open the app and use it is no problem, but as soon as the screen goes black because of inactivity and you try to reopen it you get:

An error occured

The app has been closed. to continue working, please refresh app

Anyone know how we can avoid this, we need to have as few things to qlik on as possible before they can access the information.

Now we first have to qlik refresh and then choose the right sheet. Both of these should be avoided.

We have the same problem on both Safari and Chrome.

Please give me any ideas of how to improve this, if possible. I know this is mainly caused by IOS,

I'm not sure what causes this. Could be lost websocket connection.

The user don't have to login again, so the session is kept for some time.

Best regards
Knut Einar

1 Solution

Accepted Solutions
adq
New Contributor II

Re: Iphone/IOS - The App has been closed

Hi Knut,

Unfortunately there is nothing you can do about it. The behavior you are seeing it because of the lose of the Websocket connections, and although the session cookie is still active, the active connection to the back side of Qlik Sense (Claude or enterprise). If you could find a way to prevent IOS from closing connections while it's 'going to sleep', that may resolve your issue.

I hope you find this information helpful.

Best regards,

Ofer

3 Replies
eric_careta
New Contributor II

Re: Iphone/IOS - The App has been closed

Hi Knut,

Do you solve it? I have the same trouble Smiley Frustrated

adq
New Contributor II

Re: Iphone/IOS - The App has been closed

Hi Knut,

Unfortunately there is nothing you can do about it. The behavior you are seeing it because of the lose of the Websocket connections, and although the session cookie is still active, the active connection to the back side of Qlik Sense (Claude or enterprise). If you could find a way to prevent IOS from closing connections while it's 'going to sleep', that may resolve your issue.

I hope you find this information helpful.

Best regards,

Ofer

Not applicable

Re: Iphone/IOS - The App has been closed

No, as Ofer said it's the way Apple behaves

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