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Qlik Sense App Development

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nlr-biin_soluti
New Contributor III

Qlik Sense Desktop 3.2 connection and stories issues

Hi everyone,

I just updated to Qlik Sense 3.2 SR1 and I'm facing 2 issues:

- The first one is when I open Qlik Sense Desktop, I put my Qlik ID and password and it doesn't recognize it. I have to click to "I've lost my password buton", it opens the webpage where I can change password. Here I'm not doing anything, I come back to Qlik Sense Desktop and miraculously I am in.

Connection.PNG

- The second one is when I access to the module of story creation. The size of the sheet is really really small, I thing it's a bug.

Story.PNG

Hope you can help me to figure out why it's doing this.

Best regards,

Nicolas

2 Replies
Employee
Employee

Re: Qlik Sense Desktop 3.2 connection and stories issues

Regarding the issue with the Story sheet size being tiny, too small, this is a known bug already and is said to be fixed in 3.2 SR3 (so fingers crossed).

This happens only when the font size of Windows is set to higher than 100% (magnify fonts). In case you have a hi-res display notebook (1920x1080), most Windows 10 have a factory set for 150% font size. As soon as you set them back to 100% in the system settings (right click on Windows desktop) and restart Qlik Sense Desktop the next story you create will be okay again.

screenshot.2017-03-28 (13).jpg

Would be nice if you rate this as "helpful answer" ;-)

nlr-biin_soluti
New Contributor III

Re: Qlik Sense Desktop 3.2 connection and stories issues

Thanks Christof!

It works when I change the font size of Windows.

Hope it will be fixed in the next release.

Best regards,

Nicolas

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