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reshma_km
Contributor III

Qlik sense License

hi,

I was using November 2017 version until recently. Now I have upgraded to April 2018 and then to Patch1. In the release note, I read about some changes to licensing. Do I need to make any changes regarding this?

After the April 2018 upgrade, I found an error in the logs.

Description:

Command=License user access;Result=403;ResultText=Error: Access denied

 

Severity:
ERROR

message:

Login access denied for SessionID: '<id>', Hostname: "<id>", OperationType: 'UsageDenied'
Access was denied for User: '<service account>', with AccessID '<id>', SessionID: '<id>', SessionCount: '5', Hostname: '<id>', OperationType: 'UsageDenied'

After installing the patch 1, I found a different entry.

Severity:
INFO

 

Description:
Command=License maintenance;Result=0;ResultText=Failed to contact the license server.

Message:

License maintenance unexpected exception when fecthing LEF. Type: ServiceUnavailableException. Message: Failed to contact the license server.

What does this mean?

3 Replies
reshma_km
Contributor III

Re: Qlik sense License

Hi,

Any inputs on the licensing of April version?

thomas_evans
New Contributor

Re: Qlik sense License

I'm facing the same issue (on April 2018) seems odd my service account is getting denied..

Might try and patch to see if that helps.

aki_martiskaine
New Contributor II

Re: Qlik sense License

Hi @reshma_km

Did you receive any solution to this issue? We are facing the same issue with our service user in one of our environments and I'm trying to investigate this further. Any comments/help is greatly appreciated!

 

-Aki

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