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Partner
Partner

Sense Desktop not authenticating

Good afternoon. 

I noticed a few days ago, a few times during the day, my desktop authentication 'hangs' at the cloud screen instead of opening my desktop hub. I am on September 2019 version. Normally I close and reopen the session or at worst I need to reboot my machine. Today the problem persists and I cannot get into my local hub. 

When starting Sense, the authentication screen appears and I enter my credential. Instead of authenticating and showing my local hub, it takes me to the cloud hub, which really has nothing in it.

At one stage I thought it may be my network speed, but a speed test shows it should be fine. I am wondering if anyone else has experienced a similar issue and what resolved it? 

 Cloud screen.JPG


speedtest.JPG

Thank you. 

 

2 Solutions

Accepted Solutions
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Partner
Partner

I@Swqlik01. I just tried your workaround, and it works. I will continue with this new an improved method. Thank you very much.

View solution in original post

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Support
Support

This is a known issue, R&D is on it.
https://qliksupport.force.com/articles/000059227

Daniele - Senior Technical Support Engineer at Qlik
If a post helps to resolve your issue, please accept it as a Solution.

View solution in original post

8 Replies
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Partner
Partner

I am currently having the same problem. It takes me to the cloud hub. I have restored and reinstalled the Desktop application, but doesn't work.

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Contributor II
Contributor II

I had the same issue, switched the laptop to airplane mode to kill internet access & it did the trick.

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Partner
Partner

I@Swqlik01. I just tried your workaround, and it works. I will continue with this new an improved method. Thank you very much.

View solution in original post

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Support
Support

This is a known issue, R&D is on it.
https://qliksupport.force.com/articles/000059227

Daniele - Senior Technical Support Engineer at Qlik
If a post helps to resolve your issue, please accept it as a Solution.

View solution in original post

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Partner
Partner

Thank you Daniele. I will forward this link to some people who I know are experiencing the same problem. 

 

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Partner
Partner

Thanks Daniel, now working.

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Support
Support

The issue is now fully resolved. Thanks for the patience!

Daniele - Senior Technical Support Engineer at Qlik
If a post helps to resolve your issue, please accept it as a Solution.
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Partner
Partner

Looks like it. I authenticated for the first time today about 3 hours ago, and it works as it should. Thank you for the update..