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Not applicable

Sense: Export sheet to PDF not working for SSO users

If I am authenticated as SSO user, the Export sheet to PDF fails with a generic error message below.  The functionality works if I am logged in directly as windows users.  Anyone knows a workaround for this issue?

qlik_export_pdf.jpg

1 Solution

Accepted Solutions
simone_c
New Contributor III

Re: Sense: Export sheet to PDF not working for SSO users

The problem occours when the prefix in the Virtual Proxy contains capital letters.

In that case the qlik print service fail.

Changing the prefix solve the issue.

I hope it helps!

Simone

8 Replies
Not applicable

Re: Sense: Export sheet to PDF not working for SSO users

Hello,

Have you solved this issue?

Best regards,

Julia

Not applicable

Re: Sense: Export sheet to PDF not working for SSO users

No, still an issue.

chrisghughes
New Contributor II

Re: Sense: Export sheet to PDF not working for SSO users

The print feature needs port 4899 to be open and unused.  Is it possible the SSO user either doesn't have access to that port or your method of connection is blocking it?

simone_c
New Contributor III

Re: Sense: Export sheet to PDF not working for SSO users

Hi, any news?

I am facing the same problem, and I can't find a solution....

Thanks

Simone

chrisghughes
New Contributor II

Re: Sense: Export sheet to PDF not working for SSO users

We needed to open up the port in order for the export to work. Did you do that?

Chris Hughes

Fire Systems Analyst / DBA

Bellingham Fire Department

City of Bellingham

360.778.8071 (direct)

CGHughes@COB.ORG<mailto:CGHughes@COB.ORG>

My incoming and outgoing email messages are subject to public disclosure requirements per RCW 42.56

Helping People Every Day

… it is our Mission.

simone_c
New Contributor III

Re: Sense: Export sheet to PDF not working for SSO users

Thank you Chris, but we found there is a problem when using a Virtual Proxy that contains a prefix, to authenticate.

Unfortunately my problem is different than the one reported here.

Thanks for help

Simone

simone_c
New Contributor III

Re: Sense: Export sheet to PDF not working for SSO users

The problem occours when the prefix in the Virtual Proxy contains capital letters.

In that case the qlik print service fail.

Changing the prefix solve the issue.

I hope it helps!

Simone

Not applicable

Re: Sense: Export sheet to PDF not working for SSO users

Yes, we had the same issue as well.  The prefix in the SSO Virtual Proxy needs to be all lower case in order for Export PDF to work.  Thanks Simone!