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Why isnt my app saving after reloading data?

Hey everyone,

I ran into a really odd issue today. I tried updating my data for one of the Apps that I have created and when I go to the Load Editor and Click on the Load data button my Qlik sense just hangs. It goes through the normal loading process but at the end when it does to save the app it hangs up. But the odd thing is it doesn't freeze, I had the load clock up to about an hour trying to save this app, and finally had to do a hard close out of Qlik for it to respond.

Typically (yesterday) this process took me no longer than 60 seconds.

All of the files are stored locally so it does not seem to be an networking issue.

I am now unable to refresh any of my apps with new data so any help is greatly appreciated!

And I apologize if this is not the correct place for this question, I tried to logging a case through the support tracker page but I guess I don't have the proper permission to do so.

Thanks again for your guidance!

13 Replies
Employee
Employee

Re: Why isnt my app saving after reloading data?

Is this on Qlik Sense Desktop or a server installation?

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Re: Why isnt my app saving after reloading data?

I am using Qlik Sense. I tried letting the app save over night but still didn't get me anywhere. 15 hours and the app still wouldn't save. Saving App... issue.jpg

The odd thing it doesn't seem to be an issue with the data, as I have another app that uses the same data sets and it loads and saves as normal. But this app doesn't seem to want to work.

I have also tried just saving the app after making a change to the size of a graph, but this also doesn't work. It never saves and will give me the message "There are unsaved changes in this app. If you refresh or close this page, your changes will be lost", if I go to close the app.

Employee
Employee

Re: Why isnt my app saving after reloading data?

As I see you have the Auto-generated script, if you go to Data manager and try to do something or reload, any change?

Not applicable

Re: Why isnt my app saving after reloading data?

Hello, I have the same problem when I "renew" the xml-FIles in the background, but with the same data structure!

When I press the data load button, Qlik Sense loads the data without any warnings. At least there is a message that the app will be saved. And the "green ring" runs..... There is also no chnce to cancel the process. If I shut down Qlik Sense, and open the app again I get the message that the app is empty. Trash.

Additional Info:

The script was created by in the Data Editor.

Screenshot_QlikSense.png

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Re: Why isnt my app saving after reloading data?

I did find a work around to the app being seen as empty. If I restarted my computer and tried to open the app again it worked, although still wouldn't renew the data.

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Re: Why isnt my app saving after reloading data?

Nope nothing there seemed to help.

I Finally got really frustrated with it and had to recreate the app in its entirety. At least I was able to copy and paste some of the tables that I had previously created. But this definitely cost me a good amount of time.

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Re: Why isnt my app saving after reloading data?

Hello Paul,

thank you very  much for your workaround!

It works, the app is back.

But the problem also remained. When I load the data in the editor, the green ring is running.....

What I did: Delete the table with the updated data in the Script and import/add it again. Then it worked.

The Data Load was without problems and also the following automatic saving of the app.

But this must not be the final solution, to reload the data tables every time they were updated.

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Re: Why isnt my app saving after reloading data?

So I have figured out a work around to this issue but the bug still is causing me issues, so if anyone has any thoughts or can help me escalate this to the support team it would be greatly appreciated.

I don't know what caused the issue initially. But the problem is currently presenting itself when I try to refresh my data with updated data, the Data load process gets stuck when trying to save the App. Note that is does not freeze as the elapsed time continues to count, but this process never completes.

The only way to resolve this issue is to close the program while it is still trying to save, and restart my computer. This then allows me to reopen the App, but in order to get the App to refresh the data I have to open up the Load scripts that I have created and copy the script. I then delete the script and create a new script where I just paste in the old script text. Now I am able to load the data and save the App as desired.

This solution is extremely frustrating to have to do this every time I want to refresh my data with current information.

Please help!!

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Re: Why isnt my app saving after reloading data?

I am having a similar problem but mine typically cuts off and says internal error after 20 minutes. I can exit out and close out of the systems with the task manager and still get the app back, but the data is out of date and even if I restart and copy, delete, and paste it does the same thing.

If there is any other to get it to upload new data that would be great!

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