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ali_hijazi
Honored Contributor

issue with NPrinting 17.6

Hello

got the following chart in Qlik Sense:

radar.PNG

this displays avg of numbers related to several Submission IDs

Now in Nprinting I'm creating a page for each value of the Submission  ID column

Now for some of the submission id values the chart's image is not displayed; and this behavior is random i.e. some time for the same selection the graph is rendered in Nprinting and sometimes it is not

check attached excel file to see the output of NPrinting

5 Replies
Employee
Employee

Re: issue with NPrinting 17.6

Hi,

What version of Qlik NPrinting are you using?

Did you checked the Qlik NPrinting logs?

The Excel example shows a blank image for the ID 11281. Has it data in Sense?

Best Regards,

Ruggero

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Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
ali_hijazi
Honored Contributor

Re: issue with NPrinting 17.6

I'm using latest version 17.6

where are log files located?

yes the 11281 has data in qlik sense

and sometimes when I generate the report in NPrinting the chart is drawn and sometimes shows a blank image

the problem is that this behavior is random

Employee
Employee

Re: issue with NPrinting 17.6

About logs check the page http://help.qlik.com/en-US/nprinting/November2017/Content/AdministeringQVNprinting/Logging/Logging.h...

Please open log files and check if there are error messages.



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
ali_hijazi
Honored Contributor

Re: issue with NPrinting 17.6

the following is an piece of logs logged during the creation/generation of the report:

Engine.Navigator.QlikSense.SDK 1.0.0.0 Engine.Navigator.QlikSense.SDK.Resolvers.Contents.BaseBaseContentRequestResolver`1[[Qlik.Reporting.Engine.Messages.Requests.ImageNodeRequest, Qlik.Reporting.Engine.Messages, Version=2.7.1.17285, Culture=neutral, PublicKeyToken=0f12475411058ae5]] 20180207T162546.674+01:00 ERROR NPRINT17TST 0 0 0 0 0 0 0 0 ERROR : Object reference not set to an instance of an object. STACK :    at Engine.Navigator.QlikSense.SDK.Extensions.SdkExtensionMethods.<>c__DisplayClass56.<GetSheetAndCell>b__54(SheetCell cell)↵↓   at System.Linq.Enumerable.WhereListIterator`1.MoveNext()↵↓   at Engine.Navigator.QlikSense.SDK.Extensions.SdkExtensionMethods.GetSheetAndCell(IGenericObject sheetObject, IEnumerable`1 sheets, SheetCell& containingCell)↵↓   at Engine.Navigator.QlikSense.SDK.Extensions.SdkExtensionMethods.GetWidthAndHeight(IGenericObject sheetObject, IEnumerable`1 sheets, Int32 screenWidth, Int32 screenHeight)↵↓   at Engine.Navigator.QlikSense.SDK.Extensions.SdkExtensionMethods.ExportToImage(IGenericObject sheetObject, SenseApp app, Dictionary`2 propertyValues, Int32 width, Int32 height, Int32 dpi, Double zoom, KeepAspectRatioStrategy keepAspectRatioStrategy, FallbackStrategy fallbackStrategy)↵↓   at Engine.Navigator.QlikSense.SDK.Resolvers.Contents.SheetObjectImageNodeRequestResolver.Resolve(SenseApp doc, ImageNodeRequest request, GenericObject visualizationBase)↵↓   at Engine.Navigator.QlikSense.SDK.Resolvers.Contents.BaseContentRequestResolver`2.Resolve(SenseApp doc, TRequest request, IQixClassBase IGenericObject)↵↓   at Engine.Navigator.QlikSense.SDK.Resolvers.Contents.BaseBaseContentRequestResolver`1.Resolve(SenseApp doc, IContentRequest request, IQixClassBase senseObject) in CONNECTIONSTRING : navigator=qliksense;proxyurl=https://sensetst/;appid=19507acb-2a1a-44d7-85bb-704ce65a57f5;identity=murex-com\nprintinguser

Engine.Navigator.QlikSense.SDK 1.0.0.0 Engine.Navigator.QlikSense.SDK.SenseNavigator 20180207T162546.674+01:00 WARN NPRINT17TST 0 0 0 0 0 0 0 0 Content request 80107c1c-e04b-4f6a-8b5d-24e21a8a607c: resolution ended unsuccessfully with exception System.Exception: Object reference not set to an instance of an object.

Employee
Employee

Re: issue with NPrinting 17.6

Hi,

We suppose you are using an unsupported widget. Please verify the requirements in the page Creating a report using Qlik Sense third-party extensions ‒ Qlik NPrinting.

Best Regards,

Ruggero

---------------------------------------------

When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
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