We have multiple customers that have a Qlik Sense Cloud Business Subscription. We noticed that since January 14th 2019 the automatic data refresh for published apps is not working. When we try to refresh the data by hand (right click app in workspace and hit refresh) we get an error that the refresh failed and we should try again at a later stage.
When we refresh the data from the data editor in the app it works as normal. I can't get in contact with the support department. It is not possible to login to the support portal with a Cloud Business account and the option to create a 'guest ticket' has disappeared.
Hope that someone can confirm and, more important, solve this issue.
I did a quick check and found that my scheduled reloads had been reset so that they weren't reloading, but that doesn't sound like a match for your issue.
I also testing right clicking on the app and updating the data and that worked correctly.
Can you post an image of the error message, or at least the text that you receive?
Hi Joe, when I look at the 'refresh schedule' it failed:
When I try to do a 'manual refresh' I get the following notification after a couple of seconds:
It says the the refresh of the xxx app failed and that I should try again later. I tried this for several customers (different subscriptions) and they all get the same error.
This has been logged as a bug with the Engine, and appears to be related to a connector issue. I will keep you posted here as I am updated.
I confirm that i also have the automatic data refresh for published apps that is not working since January 14th 2019 .
We only use the SQL driver in the apps.
Hope you solve this issue.
I am experiencing exactly the same issues my apps. I'm only using the Azure SQL database connector.
Does anyone received a resolution from Qlik? My support ticket has been open since last Tuesday.
This has been the case for almost a week now.
Is there any sign when this issue will be resolved?