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Error opening shared apps

Hi there

I am new to Qlik and am having some difficulty sharing an app via Qlik Cloud.

I have uploaded and published the app to my shared stream and have shared access with our client. When our client clicks on the app, a separate tab opens but the app takes a long time to load and eventually the tab closes with an error message in red saying the app can't be accessed and to try again later. The client is then returned to the 'My shared cloud' page.

This seems to be a problem with one app in particular, as I have shared a different app with no problems.

Does anyone know why this is happening and what the solution is? Is it related to the app size?

Thanks in advance

Emma

6 Replies
Vegar
Valued Contributor

Re: Error opening shared apps

Could it be a corrupt file? Are you able to access the file/app in Qlik cloud?

Try removing the section access if your app contains that.

Cheers

Vegar

Please ekskuse my Norglish and Swenglish typos.
Not applicable

Re: Error opening shared apps

Hi Vegar

Thanks for your reply. I don't think that the file is corrupt (though I have insufficient knowledge to tell!) - I don't see any error messages from my end when I upload the app and I can view it with no problems. Is there any other way to tell if the app is corrupt? It does not contain any section access.

I should also mention that the error doesn't always occur. Our client can currently view the app but was not able to view it yesterday.

Our IT support identified the following server error, does this help at all?

Thanks

Emma

server.png

Vegar
Valued Contributor

Re: Error opening shared apps

Sounds to me like a Qlik cloud issue rather than an app issue, the app and configuration should not behave differently over time if you have not made any changes to it. Have the person in question tried from a different computer/browser the problem does not disappear I would suggest filing a support case to Qlik.

Please ekskuse my Norglish and Swenglish typos.
Not applicable

Re: Error opening shared apps

Hi Vegar

Thanks for the suggestion, I'll do that.

Best wishes

Emma

Employee
Employee

Re: Error opening shared apps

Hello All -

I have the Qlik Cloud Team - investigating,

When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solition. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.

Regards,

Mike Tarallo

Qlik

Regards,
Mike Tarallo
Qlik
Not applicable

Re: Error opening shared apps

Hi Michael

Thanks very much. It would be great to know whether this is something that other users have experienced.

Best wishes

Emma

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