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QlikSense Cloud-not logging in or sharing an app

Hi there experts!

I'm new in Qlik Sense Coud and my aim was to upload some Qlik Sense apps to share them with some workmates. However, I've got several problems:

1. Firstly, some people do not get to load the Qlik page in order to log in their Qlik users and Access to the Qlik Sense Cloud. They've tried several browserssuch as Google Chrome, Firefox and Internet Explorer  in their laptops with no luck.However, I have done so and loaded it using Internet Explorer in my laptop. Why could it be? However, they got to Access to the Cloud from an Android device.

2. Secondly, the ones who entered into the Qlik Sense Cloud, received my invitation and accepted it, cannot see my App yet despite the App was already shared and I typed their email accounts. Is there any reason for that?

I've followed some steps explained in discussions and YouTube videos to share an App and so on but I didnt get to solve the problem yet.

I would be grateful if any of you could give me a hand on it,

Thanks so much in advance!!

1 Reply
Employee
Employee

Re: QlikSense Cloud-not logging in or sharing an app

Hi Ainhoa,

For the first issue please log a case with out technical team:  https://qliksupport.force.com/QS_CaseWizard

They will be able to look into the specific users and make recommendations.

For the second issue, are the users seeing your stream?  Technically you don't share apps with others, you invited them to your shared stream.  So the users who you invited should see a new stream that has your name on it.  If this is not the case then please log a case with our technical team.

-Josh

Qlik

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